Business Systems Analyst

Essential Functions and Responsibilities

• Conduct thorough research on software systems to understand current functionalities and the implications of proposed changes.
• Analyze operations to identify opportunities for process automation.
• Lead the charge in meetings and documentation related to VieMed’s Change Management lifecycle.
• Document the scope of software update requests through detailed research.
• Capture and document business requirements and process management workflows.
• Translate business needs into specific, comprehensive functional requirements for the project team.
• Ensure close collaboration with project teams, validating that all requirements are addressed.
• Oversee vendor and service provider performance to ensure standards of quality and service are met, reporting any deviations promptly.

Knowledge, Skills, and Abilities

• Preferable experience with healthcare applications such as DME, EHR, Salesforce, call center solutions, and medical billing software.
• Comprehensive understanding of application functionalities, supported products/services, and business processes.
• Knowledge of application security, user roles, data import/export, and storage.
• Familiarity with the integration and security aspects of associated applications.
• Understanding of data field definitions and database structures of applications.
• Awareness of compliance standards related to the supported products and services.
• Ability to develop and maintain detailed application administration documentation.
• Working knowledge of business process mapping and project management.
• Expertise in assigned core business applications.
• Exceptional communication skills in English, both verbal and written.
• Strong interpersonal skills, with the ability to engage with diverse personalities.
• Proficient in facilitating group meetings and conducting interviews, listening, observing, and modeling.
• Advanced PC skills, including MS Outlook, Excel, Word, PowerPoint, and Visio.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously and work with minimal supervision.
• Commitment to providing outstanding service to VieMed members, both internal and external.

Education and Background

• Minimum 4 years of business analysis experience within a mid to large-sized organization and/or consulting.
• Bachelor's Degree in Computer Science, Business Administration, or a related field is required; relevant experience may be considered in lieu of degree.
• Familiarity with the HealthCare industry is strongly preferred.
• Project management experience is highly valued.
• Experience with Open Solutions applications is advantageous.
• At least one year of experience supporting critical application software (both on-premise and SaaS) is required.

VieMed is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. Join us in our mission to continue making a difference in patient care through innovative and teamwork-driven solutions.