Care Coordinator (Community Support Coordinator) - ACT Team - Gwinnett/Rockdale/Newton Counties

View Point Health

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Assertive Community Treatment (ACT) uses a multidisciplinary team approach to provide intensive mental health treatment services to individuals with severe and persistent mental illness in their homes and other community settings-24 hours a day, seven days a week, 365 days a year.  ACT is often referred to as a “hospital without walls” and its goal is to keep individuals out of state hospitals, jails, emergency rooms and other institutions.  ACT clients must meet a strict criterion (i.e., diagnosed with a severe and persistent mental illness, unable to maintain activities of daily living, and be unsuccessful in other forms of treatment).  ACT clients often have no resources and no family support and require an intensive and expeditious form of treatment.

Under broad supervision, provides a broad range of social services to patients/clients/consumers and their families. Conducts patient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May provide supportive counseling to consumers and families and/or serve as a liaison for social services. May perform case management duties. Performs lead worker functions.

Duties & Responsibilities:

• Provide intensive case management services for consumers with severe and persistent behavioral health disorders (the goal is prevention of hospitalization or other out-of-home placements). 
• Provide services primarily in community settings: home, school, and other service settings.
• Conduct face-to-face comprehensive assessments to identify problems and service needs. 
• Spends 85% or more of total scheduled work hours in the community using personal vehicles, for example, meets with clients in community settings. Mileage reimbursement is provided.
• Care Coordinator will utilize their personal recovery experience as a tool in providing support to consumers in meeting daily recovery goals and during crisis episodes. 
• Function as part of an interdisciplinary team to provide indirect and direct clinical and supportive services. 
• Provides and bills only those consumer services that are authorized in the service plan.
• Arranges appointment schedule at optimal intervals to maximize use of work time. 
• Monitors consumer progress and compliance with the service plan. 
• Writes timely progress notes that relate directly to the treatment outcomes described in the service plan. 
• Assembles, analyzes, and interprets new/updated information about the consumer in order to reassess treatment needs. 
• Identifies unmet needs, reviews available resources, and modifies the treatment plan as indicated. 
• Requests treatment authorizations and re-authorizations within required time frames.
• Provides service linking and monitoring. 
• Establishes linkages and coordination of services with community agencies. 
• Develops and maintains cooperative working relationships with community service providers. 
• Informs consumers and families of the availability of community advocacy and support groups.
• Other critical services provided include symptom management, behavior management planning, teaching of relevant skills, supportive community-based interventions, and crisis intervention services. 
• The Community Care Coordinator participates in interdisciplinary case staffing and staff meetings.
• Other duties as assigned.

Program Specific Duties:

• Travel in all Region 3 and transport individuals when needed.
• Perform certain case management duties.
• Work after hours and on weekends when needed.
• Be available to respond to emergencies 24 hrs. a day when On-call.
• Participate in daily morning meetings.
• Perform other disciplined duties when appropriate and needed.

Minimum Qualifications:

Bachelor's degree in a Social Services related field from an accredited college or university AND One year of experience in a Social Services related field OR High school diploma or GED AND Three years of experience in a Social Services related position OR One year of experience at the lower level Social Svcs Tech 2 (SST011) or position equivalent.

Preferred Qualifications:

• Experience working with the Severe and Persistently Mentally ill population, ACT teams, or individual identified as being frequent users of ERs, Psychiatric Hospitals, Crisis Stabilization Units, and the criminal justice system.
• Case management experience
• Experience working in a high stress, fast-paced environment with a very emotionally and physically changing population
• Experience working in multi-disciplinary teams.
• Ability to multi-task and manage time.

Requirements/Competencies:

• Must be able to lift 20 pounds,
• Requires long periods of sitting/standing,
• Must be 21 years of age,
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.
• Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities.

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Paid New Hire Training
• Company contributes additional 7.5% of salary to 401(a) Retirement Plan
• No employee deduction for Social Security
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
• Supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer:  View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.