Receptionist

We are currently interviewing for culture gurus to join our team as a Receptionist at our center. WE ARE CERTIFIED AS A BEST PLACE TO WORK- Stop in for a tour and interview to see why!

We’re Villa, and we make people better. It’s our philosophy and way of life. Our goal is to never settle on behalf of our guests, their families, and our staff – in short, our people. We push the boundaries of our industry standards, by striving to better the lives of all people we come across and by always doing more than what is expected. Everything we do is rooted in making people better by always being better ourselves. Of course, we’re focused on quality care and good outcomes. But we’re here to do so much more. Villa’s leadership has a vision of rising above the status quo—of never settling, and of shattering the old image of this industry. We’ve always wanted to be a part of something greater, and we’re making that a reality. Our commitment to our people, our environment and clinical programs will allow us to fulfill our mission of making people better.

Our employees supplement their clinical expertise with passion and a willingness to exceed expectations, every time. Work can be fun when you feel you’re a part of something bigger, and the members of our Villa family illustrate this daily. As a team, we commit to being BETTER: We are committed to positive employee engagement through team work & recognition, resulting in an increase in positive clinical outcomes through communication and respect.

Are You:

A people person, do you care about your employees, patients, residents and family members?

A Clinical Guru, does making people better mean something to you?

Looking to be part of something special in a growing organization with lots of opportunity?

A Registered Nurse in the state?

If this is you and you are interested in learning more. Please apply today as we are eagerly waiting to speak with you!

www.villahc.com

ESSENTIAL FUNCTIONS:

Enthusiastically and effectively handles incoming phone calls and visitors. Will act as the unofficial “VP of First Impressions”.

Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.

Will garner feed back from visitors on their visit and service they received and will act as a gatekeeper to disseminate the information to the proper department staff.

Will control all calls coming into the facility in a professional manner and tone

Takes accurate messages

Will oversee all mail in facility. Accurately sorts and distributes mail.

Efficiently contacts appropriate staff members with referrals – Plays key role with ensuring all referral related calls get to the right party in the proper amount of time

Maintains a card file of residents at the front desk. Will ensure elopement precautions are always practiced

Welcomes and provides applications for job seekers – Plays key roll in ensuring all job applicants get proper paperwork as well as proper introduction and possible interview

Writes temporary name plate and places on appropriate room

Requests fax items/faxes requested items

May Input admission or patient information into the computer system as required

MINIMUM QUALIFICATIONS:

Education: High School diploma or equivalent.

Experience: 1+ years of experience as a receptionist.

Skills, Knowledge and Abilities:

Set the example of a role model for first impressions. To greet before being greeted, convey happiness and energy while answering the phone, and have the ability to get people to the right place in the fastest time, with a positive attitude.

Has the ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility, regional and area staff. Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly. Ability to read, write, speak and understand English. Possesses a valid driver’s license and has access to a vehicle.

EOE

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13. Strictly follows policy and safeguards computer passwords and computer use authorities. Understands the importance of logging on and off the computer system and will consistently maintain all computer protocols.

Other Duties:

This job description is not intended to be all inclusive, and the employee will perform other related duties as assigned. This organization reserves the right to revise the essential position functions as the need arises.

MINIMUM QUALIFICATIONS:

Education: High School diploma or equivalent.

Experience: 1+ years of experience as a receptionist.

Skills, Knowledge and Abilities:

Set the example of a role model for first impressions. To greet before being greeted, convey happiness and energy while answering the phone, and have the ability to get people to the right place in the fastest time, with a positive attitude.

Has the ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility, regional and area staff. Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly. Ability to read, write, speak and understand English. Possesses a valid driver’s license and has access to a vehicle.

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