Deposit Operations Specialist I

Position Summary

Following The Preferred Banking Pledge performs a variety of functions with an emphasis on supporting the retail branches on the maintenance and quality control of deposit accounts.

The incumbent will be knowledgeable and cross-trained in all aspects of Deposit Operations including: account documentation and modifications, processing subpoenas and levies, and maintenance of retirement and safe deposit box accounts core system functions, and Debit Card administration. Assumes responsibility for other functions within the department as needed or directed.

Responsibilities

(Responsibilities listed are the duties of all Deposit Operations Specialist Staff and will not solely be assigned to the applicant)

Quality Control:

Review new accounts and existing account file maintenance to determine that procedures and policies are followed.

Review critical file maintenance as part of the Bank's exception review process.

Audit supporting documentation provided by customers and branches to determine if procedures have been followed and tracks when documentation is not provided, or an exception has been made.

Provides assistance on deposit accounts to front-line staff including researching and review of account questions and issues.

Consults with the Bank's legal team on matters related to account documentation as required.

Assist with and provide support for Safe Deposit Box accounts.

Debit Cards/Reg E

Complete daily task associated with Debit Card maintenance, Reg E disputes and compromised card alerts.

Process disputes in Centrix DTS and follow up with front-line staff or vendors as needed.
Review the Bank's Enfact fraud detection service, compromised card alerts, and "red flag" card orders.

Inclearing.

Responsible for final review and processing of the Bank's Return Item and Exception Transaction maintenance, ACH transactions, etc.

Responsible for Social Security death notices, reclamations, and issues.

Review Return Deposited Items and makes decisions on whether or not to re-deposit or return Check 21 related items while applying holds and assessing fees as applicable.

Review ACH processing (returns, rejects, stops, disputes, etc.) in the core system.

Review and process adjustments to customer accounts as needed.

Legal

Prepare and file the Bank's requirement for OCPF reporting and management of accounts.

Process Levies and Subpoenas in compliance with all laws as required.

Cross train in all other duties and responsibilities in the Deposit Operations area to perform other tasks as needed.

Supervisory Responsibilities

Number of employees supervised: N/A

Title(s) of employees supervised: N/A

Experience

1 to 3 years of experience in banking and a strong understanding of computer technologies including Microsoft Office applications, data warehouse tools, and other programs.

Specific Skills Required

Computer Skills

To perform this job successfully, an individual should have the ability to utilize 10-15 applications necessary to complete daily job functions as well as a working knowledge of Microsoft networking and applications. A background in query writing or SQL may be required based on specific duties of the position. Incumbents must demonstrate proficiency in database management and ad hoc reporting.

The Village Bank is an Equal Opportunity Employer
The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.

Core Competencies

Village Banker - Provides the Village Bank experience and delivers on the Preferred Banking Pledge by extending exceptional service to both external and internal customers. Is a respectful, cooperative, and supportive team member. Supports the Bank's overall initiatives in the community through active involvement and participation.

Communication - Uses effective, clear communication and active listening skills with internal/external customers. Shares timely and accurate information to the relevant audience, including appropriate follow-up. Uses a professional tone both orally and in written communications. Respectful of the views and opinions of others.

Problem Solving - Identifies problems and considers contributing factors. Seeks and considers input from others. Recommends alternatives. Exhibits good judgment in decision-making. Implements a timely solution as appropriate.

Initiative - Proactively looks for ways to add value to the customer experience. Makes suggestions for process improvement and workflow efficiency. Takes action when appropriate. Seeks new opportunities to increase job skills and knowledge.

Risk Management - Adheres to and administers BSA, OFAC, anti-money laundering, CIP and security policies and procedures in order to limit risk and exposure to the Bank and its customers. Complies with all Bank policies and government regulations. Performs well in audits, as applicable.

Dependability – Consistently produces a great quality work product. Is accurate and timely. Meets established deadlines. Maintains a positive attendance record by being punctual and reliable.

Physical Requirements

The employee must occasionally lift and/or move up to 10 pounds.

Security and Conduct

All employees are to follow prescribed security procedures, policies and banking regulations to ensure strict compliance with all regulations, the safety and well-being of the bank and its employees. In addition, adherence to the BSA policies and procedures designated to the position and the ability to recognize and appropriately report suspicious activity to the BSA Officer are an important component of each job. Any information acquired through the business of the bank is to be treated as strictly confidential information not to be improperly divulged to unauthorized individuals. The Bank's objective is to provide customers and the communities we serve with high quality personalized service, innovative products and sound financial assistance, creating challenging career opportunities for our employees and a work environment that encourages their input and continued development. We maintain a professional atmosphere for our customers as well as for our employees and expect all employees to adhere to the code of ethics and dress code at all times. It is the policy of the Bank that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence. Overall compliance with the Bank’s policies, security and codes of conduct are equally important in meeting overall performance objectives of the position.

Disclaimer

This job description is intended to describe the general nature and level of the work being performed by employees in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. Managers may, at their discretion, assign or reassign duties and responsibilities to this job at any time.