What are the responsibilities and job description for the Training Specialist position at Virginia Green Lawn Care?
Position Summary
The Training Specialist is responsible for the creation and delivery of multi-disciplinary training and engagement programs that model our core values, develop, retain, and engage our associates so they can produce the best possible results. They ensure our associates receive initial and ongoing training on American Lawn & Tree Specialist programs, agronomy, safety, sales, and customer service.
Primary Responsibilities
- Conduct new hire orientations and help create a welcoming environment for new associates
- Assist with creating innovative training content for all company departments (production, agronomy, sales, safety, IT, and customer service)
- Facilitate training with a variety of instructional formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
- Continuously evaluate and improve training programs by exploring, adapting, and implementing new learning methods and delivery approaches.
- Provide train-the-trainer support to individual branches (locations)
- Maintain Service Leader onboarding and field training programs to increase retention
- Assist branches in scheduling and conducting certification test reviews/preparation session
- Ensure Registered Technician/Commercial Applicator tests are completed in a timely manner
- Travel to all branches periodically to assist training/development as needed (occasionally overnight)
Required Qualifications / Attributes
- Excellent presentation and facilitation skills; ability to adapt delivery to various audiences
- Turf management/agronomy experience
- Working knowledge of training design, delivery, and evaluation methods.
- Experience presenting interactive, professional training
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
- Excellent communication and writing skills
- Strong organization skills
- Ability to interact with all levels of the organization professionally
- Must possess a valid Driver’s License and driving record must pass insurability test
- Must be 21 years of age or older
Education and Experience
- 2-3 years experience designing and facilitating quality training
Minimum Physical Requirements
- Walking, standing, bending, reaching, and twisting
- Prolonged periods sitting at a desk and working on a computer
- Able to lift 25 lbs.
- American Lawn & Tree Specialist is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.