What are the responsibilities and job description for the Resident Navigator/Concierge position at Virginia Health Services?
Virginia Health Services is hiring a Resident Navigator/Concierge for The Newport Convalescent and Rehabilitation Center located in Newport News, VA.
The Resident Navigator/Concierge has the following responsibilities:
- Greeting, assisting and directing visitors by leading them to their visitation destination.
- Ensuring health screenings are completed for each visitor.
- Assisting with front desk responsibilities as needed-phones, mail, deliveries, etc.
- Drop Off/Pick Up areas monitored for distribution/pick up per policy.
- Ensuring resident visitation guidance is being followed.
- Coordinating & communicating the visitation schedules with residents, staff and families.
- Ensuring proper PPE and supplies are available and being used by residents and visitors in the visitation areas.
- Assisting residents in donning and doffing PPE.
- Properly sanitizing visitation areas according to facility policy.
- Contributing to projects including medical record management, telehealth, etc.
- Performing general office duties.
- Complying with all established policies and procedures.
- Promoting and demonstrates positive customer service towards VHS, co-workers, residents and visitors.
- Maintain resident business files.
- Appropriately documenting in resident's medical record; organizing and filing documents in paper and electronic medical records.
- Completes insurance authorizations.
- Effectively communicate with pertinent members of the multidisciplinary care team (Admissions, Administration, Social Work, Nursing, etc.).
- Prepare resident rooms for occupancy ensuring equipment is functional, cleanliness standards are met, and the space is absent of environmental concerns.
- Maintains a safe work environment while complying with facility policy, regulations and current infection control practices.
- Performing other duties as assigned.
Requirements:
- Must wear appropriate PPE while on duty, when required.
- Computer experience required Word, Excel, Zoom, Skype, & other computer software systems as it relates to the position.
- Ability to read, write, analyze, and interpret information.
- Ability to effectively present information and respond to questions.
- Ability to guide visitors down the hall to their desired destination, or safely push wheelchair-bound residents
- While performing the essential functions of this job, the employee is regularly required to sit, talk and hear. The employee is required to stand and walk.
Why join Virginia Health Services?
Locally owned and operated for over 50 years, Virginia Health Services seeks kind and compassionate employees to join our family-like team. We take pride in delivering outstanding long-term care nursing services to our friends and neighbors in this community, just as we would want for our own family members. Likewise, we believe in supporting our staff with opportunities for personal growth and professional advancement, as well as providing excellent benefits!
Recognizing you have many options; VHS offers many perks to being part of our team!
- Rewarding & meaningful relationships with our residents and other mission-minded coworkers.
- Competitive pay rates including higher entry-level salaries among major local health care providers.
- Most full and part time employees are eligible for Anthem Blue Cross Blue Shield Group Health and Dental Insurance Programs.
- Paid vacation, sick leave, and personal days to eligible full and part-time employees.
- 401(k) retirement plan with an employee contribution annual basis.
- Tuition reimbursement is available to qualified staff who further their job-related education.
- State-of-the-art, Employment, Enrichment and Education Center to provide hands-on opportunities for training and development of our team!
Learn more about caring community today: http://www.vahs.com
Virginia Health Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. We are a drug free workplace.