What are the responsibilities and job description for the College Navigator position at Virginia's Community College System?
Working Title College Navigator Role Title Education Support Specialist III Role Code 21944-SW FLSA Nonexempt Pay Band 4 Position Number 27600113 Agency Southside Va Community College Division Southside Va Community College (Div) Work Location Brunswick - 025 Hiring Range Minimum $42,905, commensurate with experience and qualifications Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule
Monday through Friday, day hours; evenings and weekends as needed
Sensitive Position No Job Description
Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring the equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff and the communities we serve as an integral part of our history, a recognition of the complexity of our present state and a call to action for a better future.
SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state’s capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.
Do you consider yourself a confident, self-starter/learner with a passion for serving our students?
SVCC is currently seeking a College Navigator to support the mission of the Enrollment Management and Student Success (EMSS) Division by continuously enhancing the college’s strategic enrollment management goals and impacting student success outcomes related to student onboarding, persistence and retention. The successful candidate will work in concert with stakeholders within EMSS and across the college to strengthen student connections and their commitment to accomplishing their educational goals.
The College Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective students to successfully complete the college onboarding process. The Navigator will provide guidance and direction for prospective and new students and support them from their first inquiry, decreasing the length of time spent from being interested in college to registered for college.
This is accomplished by tracking prospective students and applicants through the enrollment process, answering questions, and providing information about Southside Virginia Community College’s programs and enrollment steps.
College Navigators are not expected to be content matter experts. Rather, they will have expertise in connecting with experts to allow for seamless student onboarding. Navigators will receive extensive training prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
Core responsibilities of the position include, but are not limited to:
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Occasional travel to SVCC campuses, centers, meetings, and training/conferences with access to a state vehicle
Posting Number CLS_3521P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 01/17/2025 Job Close Date 05/01/2025 Open Until Filled Yes Agency Website www.southside.edu/employment-opportunities Contact Name Jennifer Davis Email jennifer.davis@southside.edu Phone Number 434-949-1048 Special Instructions to Applicants
This position is open until filled. First review of applications will begin on Monday, February 3, 2025. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review as needed.
Telework options are limited.
This is a full-time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are a state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your VCCS applicant portal account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Jennifer Davis at 434.949.1048.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/81173
Monday through Friday, day hours; evenings and weekends as needed
Sensitive Position No Job Description
Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring the equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff and the communities we serve as an integral part of our history, a recognition of the complexity of our present state and a call to action for a better future.
SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state’s capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.
Do you consider yourself a confident, self-starter/learner with a passion for serving our students?
SVCC is currently seeking a College Navigator to support the mission of the Enrollment Management and Student Success (EMSS) Division by continuously enhancing the college’s strategic enrollment management goals and impacting student success outcomes related to student onboarding, persistence and retention. The successful candidate will work in concert with stakeholders within EMSS and across the college to strengthen student connections and their commitment to accomplishing their educational goals.
The College Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective students to successfully complete the college onboarding process. The Navigator will provide guidance and direction for prospective and new students and support them from their first inquiry, decreasing the length of time spent from being interested in college to registered for college.
This is accomplished by tracking prospective students and applicants through the enrollment process, answering questions, and providing information about Southside Virginia Community College’s programs and enrollment steps.
College Navigators are not expected to be content matter experts. Rather, they will have expertise in connecting with experts to allow for seamless student onboarding. Navigators will receive extensive training prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
Core responsibilities of the position include, but are not limited to:
- Outreach and Guided Assistance – The Navigator will provide the following intrusive assistance and follow-up to potential students from the point of inquiry to enrollment:
- Discussing career and educational goals and available pathways with prospective students that best match their needs, including traditional academic degree programs, transfer programs and short-term workforce options.
- Understanding obstacles that might prevent them from starting or continuing their education and helping them overcome those obstacles and barriers.
- Guiding prospective students through the admissions process, responding to questions, linking them to financial aid, scholarship opportunities and academic advisors, and enrolling prospective students into their first courses.
- Admissions – The Navigator will assist with:
- Reviewing and resolving any student stops/holds.
- Introducing students to classes of their program.
- Understanding course requirements.
- Advising Preparation and Registration – The Navigator will assist with:
- Registering students for the first semester of academic and workforce development courses.
- Preparing new students to arrive at advising appointments ready for academic planning success tips and coaching conversations.
- Using technology and other resources to strengthen student connections to the college.
- Engaging in assessment activities to measure success of services and initiatives; use data to continuously improve enrollment systems.
- Systemized Support – The Navigator will assist students with overcoming barriers that may impact college onboarding, access to support services and class registration. This includes:
- Collaborating with college staff to facilitate a seamless, one-door experience for new students.
- Assisting students in learning to utilize important registration and advising technology.
- Collaboratively design and facilitate New Student Orientation Sessions.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Knowledge and understanding of academic and workforce programs
- Knowledge of barriers to educational success and a desire to help others reach their educational goals
- Understanding of and commitment to open-access community college philosophy.
- Proficient working knowledge of internet applications and PC-based software (e.g. Microsoft Office Suite, Google docs, Peoplesoft, etc.) and typing ability
- Excellent written and verbal communication skills
- Excellent organizational and problem-solving skills
- Excellent customer service skills, including the ability to effectively follow up and follow through
- Ability to cultivate and sustain collaborative and professional relationships with colleagues, students, and community stakeholders
- Ability to manage multiple competing priorities and meet deadlines in a fast-paced environment
- Ability to provide quality case management
- Demonstrated ability to work effectively both independently as well as collaboratively as a part of a goal-oriented team
- Demonstrated ability to be self-motivated, diligent, and proactively contribute to the student experience
- Strong interpersonal skills to help engage, provide support to, and motivate students
- Experience working with racially, ethnically, economically and age-diverse individuals
- Ensure the scope of work honors the college’s commitment to student success and our diversity, equity, and inclusion principles
- Desire and capacity to learn and grow as professional needs arise
- Valid driver’s license
- Work experience in higher education, counseling, academic advising, or academic coaching
- Knowledge of available financial aid and scholarship information
- Knowledge of Peoplesoft, Navigate, Salesforce CRM, or other educational technologies
Occasional travel to SVCC campuses, centers, meetings, and training/conferences with access to a state vehicle
Posting Number CLS_3521P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 01/17/2025 Job Close Date 05/01/2025 Open Until Filled Yes Agency Website www.southside.edu/employment-opportunities Contact Name Jennifer Davis Email jennifer.davis@southside.edu Phone Number 434-949-1048 Special Instructions to Applicants
This position is open until filled. First review of applications will begin on Monday, February 3, 2025. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review as needed.
Telework options are limited.
This is a full-time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are a state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your VCCS applicant portal account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Jennifer Davis at 434.949.1048.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/81173
Salary : $42,905