What are the responsibilities and job description for the Complex Case Manager position at VirtualVocations?
A company is looking for a Complex Case Manager to oversee operational execution of complex cases and ensure client satisfaction.Key ResponsibilitiesManage multiple complex / multi-party cases from inception to completion, ensuring compliance with regulatory requirementsAct as a liaison between clients and the operations team to facilitate effective communication and provide timely responses to client requestsMaintain databases of client information and navigate complex cost-sharing arrangements to ensure client satisfaction and profitabilityRequired QualificationsExperience in a similar role or capacity involving complex casesHighly organized with the ability to manage multiple complex projects simultaneouslyExperience in scheduling and managing international jobsFamiliarity with electronic document management systems and CRM softwareKnowledge of court reporting industry standards and operational aspects, including rates and billing
