What are the responsibilities and job description for the Deskside Technician position at VirtualVocations?
A company is looking for a Deskside Technician II to provide IT support in a corporate environment.Key ResponsibilitiesProvide desktop and laptop technical support for Windows and Mac operating systemsResearch, troubleshoot, and resolve hardware and software issues, including mobile devices and peripheralsMaintain system configurations, track customer incidents, and manage IT asset inventoryRequired QualificationsCompTIA A certification or similar accredited program3 years of professional repair experience on PCs, including laptops and technical workstations3 to 5 years of Windows client administration experienceExperience with inventory management of IT assetsAbility to work on-call and provide after-hours support as needed