What are the responsibilities and job description for the Entry Level IT Support Technician position at VirtualVocations?
A company is looking for an L1 IT Support Technician (Remote, Contract).Key Responsibilities : Provide prompt and effective Level 1 technical support to users, addressing queries and technical issuesLog, dispatch, track, escalate, and follow up on support tickets to ensure timely resolutionCollaborate with various teams to improve IT Support service delivery and contribute to documentationQualifications : Minimum 2-3 years of experience in remote IT support or a similar roleProficient in the administration of Windows 10 / 11 and macOS environmentsStrong experience in managing Microsoft (Office) 365 services and Google WorkspaceHands-on experience with Entra ID (former Azure Active Directory)Familiarity with the ITIL framework and foundational understanding of networking concepts