What are the responsibilities and job description for the Health Care Navigator position at VirtualVocations?
A company is looking for a Health Care Navigator to support customers in understanding their healthcare plans and services.Key Responsibilities : Provide high-level service for inbound customer calls regarding medical benefits and assist with digital chat supportListen to customer needs and offer relevant programs and services while connecting with other teams as necessaryInvestigate escalations, resolve complaints, and take ownership of follow-ups from customer interactionsRequired Qualifications : Associate degree or higher, or 4 years of experience in healthcare or customer serviceAbility to actively listen and identify customer needs and next stepsConfidence with technology and ability to navigate multiple systemsProven ability to work independently in a fast-paced environmentProficiency in Outlook and WebEx