Director, Global Client Services Communications

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an accomplished Director of Global Client Services Communications to join our Visa Corporate Communications Team. This leader will be responsible for developing and executing strategic communications initiatives that elevate our brand, foster exceptional client engagement, and define the future narrative of client services. The ideal candidate will be a masterful storyteller, adept at crafting compelling messages across diverse channels, with a passion for innovation and excellence in all facets of communications.

This individual is expected to:

• Develop and implement a comprehensive communications strategy for Visa Client Services that aligns with the business priorities.
• Partner with cross-functional teams to create a unified narrative that highlights the impact client services for both internal and external audiences.
• Drive storytelling that amplifies Client Services’ industry leadership, innovation, and impact.
• Elevate Visa’s global client presence by orchestrating impactful external communication strategies, inclusive of compelling content for external events to showcase Visa’s thought leadership and priorities across Client Services.
• Drive internal communication strategies and execution, inclusive of internal messaging frameworks, leadership talking points, organizational announcements, town halls and internal campaigns for key CS initiatives.
• Oversee the development and delivery of clear, consistent client communications that connect with client audiences and reinforce commitment to client success.
• Advise senior leadership on communications best practices, emerging trends, and opportunities for differentiation in the marketplace.
• Develop and deliver client messaging for reactive incident support, as needed, as part of Visa’s larger Global Crisis Communications framework.
• Support Global Client Services on communications to support client relationship management around sensitive issues.
• Support Global Client Services team with oversight of messaging and templates for consumer and cardholder matters, as well as potential reputational issues.
• Establish measurement frameworks to assess communication effectiveness and enhance continuous improvement.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD
10 years of progressive experience in communications, with a proven track record in client communication strategies and external communications at a executive leadership level.
Bachelor’s or master’s degree in communications, Public Relations, Marketing, or a related field. Proven ability to engage and collaborate with executive leadership, fostering trust and alignment across the organization.
Demonstrated executive presence, with the vision and confidence to represent the organization at the highest levels.
Exceptional influence and stakeholder management skills, enabling the advancement of strategic initiatives and partnerships.
Track record of building compelling brand narratives that resonate with diverse internal and external audiences.
Extensive experience in designing and executing enterprise-wide communication strategies that drive measurable impact.
Expertise in crisis communication and reputation management, navigating complex issues with integrity and agility.
Advanced proficiency in leveraging data-driven insights to refine messaging and maximize reach and engagement.
Skilled in cultivating innovative communications platforms, including digital, social, and multimedia channels.
Strong background in mentoring and developing high-performing communications teams, fostering a culture of excellence and creativity.
Commitment to continuous improvement and staying ahead of emerging trends in communications, branding, and stakeholder engagement.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $153,600 to $245,900 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.