What are the responsibilities and job description for the Senior Manager - IT Customer Support position at Vista Applied Solutions Group Inc?
Senior Manager - IT Customer Support
Location: Phoenix, AZ (3 Days/ Week Onsite)
Need Locals & In-Person Interview is Mandatory
Required Skills
- Minimum eight (8) years of related progressive experience in Information technology
- Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000
- Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
- Proficient in the use of enterprise level ticketing systems. (e.g. Service Now, Zendesk, Cherwell. Solarwinds Web Help Desk)
Requirements
Education & Experience
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as a Bachelor’s Degree (e.g., B.A), training, coursework, and work experience relevant to the assignment.
- Minimum eight (8) years of related progressive experience in Information technology
- Minimum of three (3) years management and supervision experience overseeing IT service desk, help desk, or technical support operations for an organizational workforce size of 1,000
- Previous experience in developing and managing ITIL-based ITSM processes (Incident, Request, Knowledge Management)
- Previous Experience implementing a Virtual Desktop Environment