Product Manager, Service

Overview

The Product Management team at Vista Global is a centralized function that includes Product, Data Science, Analytics and Program Management. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams. As one of our product leaders says, we are a problem-solving club. 

This role is a fantastic opportunity for a Product Manager with agile software development experience to steer Vista Global Service automation worldwide to deliver the best end-to-end service to every business aviation client through a vertically-integrated technology platform that supports our escalating growth trajectory. The successful candidate will join our Vista Tech Team reporting into the Senior Director of Product - Service.

Responsibilities

• Create one-pagers – hypothesis, define metrics, align stakeholders.
• Collaborate with business stakeholders and engineering teams to understand the problems, capture and problems-solve solutions, and design and document the requirements and tasks needed to achieve outcomes.
• Prioritize features/projects to ensure we are building the right products at the right time, using a data driven approach.
• Manage end-to-end product and program delivery.
• Chair relevant meetings and run stand-ups, backlog grooming, retrospectives.
• Conduct demos of new features to business stakeholders.
• Calculate impact, effort and assess risk.
• Report post-launch metrics to business stakeholders.
• Create and maintain roadmaps in consultation with the Lead Product Manager and Engineering managers to communicate short, mid and long-term goals.
• Surface any blockers including resourcing to direct line manager and CPO.
• Be a curious business and technology advocate, ensuring each voice has a seat at the table.
• Seen as a leader in the field, hands-on product and program management of medium to high-complexity technology programs, showcasing industry best practice.
• Use of Vista Global's Product and Program Management Framework, to ensure transparency, compliance, best practices, and value realization.
• Conduct risk management of change, including technical and business impact.
• Interact with VPs, directors, business leads, product, and engineering; reporting progress.

Required Skills and Experience

• You're an experienced Product Manager ideally with service experience and knowledge. Aviation knowledge is helpful but not essential for success.
• An outgoing enthusiastic servant leader with empathy and the ability to prioritize the needs of Customers to ensure long-term sustainable success for them and the business, supporting and unblocking issues at a tactical and strategic level.
• Personable with the ability to influence at all levels of the organization and across functional boundaries, you are skilled at informing, motivating and leading others into action.
• You work well under pressure, are sensitive to deadlines, can adapt quickly. and embrace change, have an attention to detail and are customer centric
• You are a solution-oriented self-starter with experience working independently on projects/programs.
• You have extensive experience with agile delivery.
• You are proficient in some or all of the following: MS Office/Project, Confluence, Smartsheet, Jira.

This role requires being authorized to work in the United States.