What are the responsibilities and job description for the Patient Services Representative position at Vista Healthcare?
Job Responsibilities:
Welcomes and greets patients and visitors in person
Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Scheduling within the guidelines of multiple providers, verifying schedules and insurances
Assure the accurate new patient packet is mailed or emailed at time of scheduling
Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility
Max out of pocket
Deductible
Copay
Coinsurance
Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
Maintain reception areas
Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
Coordination of patient referrals
Ability to multitask
Maintains operations by following policies and procedures; reporting needed changes
Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
Demonstrate respect for our patients and fellow care team members in every interaction
Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
Always maintain a professional and positive attitude
Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements:
Must have high school diploma or GED
Computer proficiency and phone skills are required
Excellent communication and customer service skills
Positive attitude
Team player
Healthcare Experience (preferred) but will train the Right person
Welcomes and greets patients and visitors in person
Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Scheduling within the guidelines of multiple providers, verifying schedules and insurances
Assure the accurate new patient packet is mailed or emailed at time of scheduling
Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility
Max out of pocket
Deductible
Copay
Coinsurance
Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
Maintain reception areas
Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
Coordination of patient referrals
Ability to multitask
Maintains operations by following policies and procedures; reporting needed changes
Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
Demonstrate respect for our patients and fellow care team members in every interaction
Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
Always maintain a professional and positive attitude
Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements:
Must have high school diploma or GED
Computer proficiency and phone skills are required
Excellent communication and customer service skills
Positive attitude
Team player
Healthcare Experience (preferred) but will train the Right person