Credit Control Supervisor

Job Profile

Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

This role will be based in our Columbus office reporting to the Head of AR (US). The Collections Supervisor will support the Credit Control and Cash Application teams in their daily functions, operating efficiently and in line with KPI’s and supporting the teams to new business needs. The team will consist of 4 people across two offices, with scope and opportunity to affect change to deliver further efficiency and effectiveness.

Your Responsibilities

You will support the collection of amounts from customers related to Program members.  Assist in the sending of payment requests, analysing balances due, escalating issues relating to potential bad debts.  Liaising with clients and following up on actions taken by the team and other departments on disputed balances and litigation. 

• Supporting the Credit Control teams to ensure they are capable of effectively delivering on their tasks, including training and reviews.
• Overseeing the US Cash Applications process to ensure accurate and timely posting and allocating of funds and credit balances on accounts.
• Overseeing the allocation of tasks to team members as necessary to maximise the efficiency and effectiveness of the team.
• Be a point of contact with our Sales team members to reduce complexity and friction with our customers, build a good understanding on key clients and constantly review them with the teams to ensure clients are happy with the service from Finance.
• Support the Quality and Strategy manager and Head of AR (US) reviewing business processes and suggesting improvements where necessary to continuously strive for improved efficiency throughout the organisation.
• Support, encourage and improve team performance including training and 1:1 reviews.
• Assist in the recruitment needs of the department.
• Being the ‘go-to person’ for all the team members by ensuring your up-to-date knowledge of company’s business model, systems, policies and procedures, rules, and relevant regulations.
• Assist the Head of AR (US) preparing reports on matters relevant to the respective functions as may be required from time to time.

Required Skills, Qualifications, and Experience

• Must have minimum 3 years Collections experience with luxury brand or exposure to HNWI clients.
• Evidence of leading and managing cross-functional teams. You should have strong leadership qualities to motivate and guide your team towards achieving the company's AR goals.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment and keen to ‘muck in’ as required by a growing business.
• Advanced Excel and strong analytical skills, with the ability to provide client focused analysis and commentary.
• Excellent verbal and written communications skills – including cross functional collaboration.
• Prior experience with SAP accounting software is beneficial.