Customer Service Representive - Green Rabbit

Job Description:

Green Rabbit (recently acquired by Vistar, A performance Food Group Company) is an e-commerce grocery distributor leading the industry in cold chain solutions shipped straight to your door! We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact for assigned accounts, ensuring high customer satisfaction, maintaining profitable account strategies, and ensuring desired growth.

The position is Remote, with the ideal candidate being west coast-based, with typical working hours being 9 am-5 pm PST. We are open to remote candidates in other time zones with availability from 12 pm-8 pm EST.

Essential Duties and Responsibilities:

Acts as the day-to-day interface between assigned clients and the company.

• Executes goals, strategies, and objectives for accounts.
• Develops and maintains long-term relationships with accounts, advocating on the client’s behalf internally and on the company’s behalf with accounts.
• Builds strong rapport with key decision-makers and influencers, expanding the company’s reach and influence within each account.
• Maintains an understanding of client business and supply chain in order to explore and develop opportunities to grow revenue and volume across account portfolios.
• Forecasts and tracks client account metrics.
• Ensures clients receive requested products and services in a timely fashion.
• Communicates client's needs and requests to the broader organization, ensuring consistent services.
• Manages customer projects, ensuring successful completion on time and within budget.
• Oversee customers’ account maintenance, including order management, purchase order entry, and master data management.
• All other duties as requested by the supervisor.

Qualification:

Qualifications and Requirements:

• At least 2 years of experience in a customer-facing or customer success role

• Bachelor’s degree in general studies or a related field, or an equivalent combination of education and experience.

• Exceptional customer services skills

• Excellent judgment, decision-making, problem-solving and analytical skills.

• Ability to balance client advocacy with company goals and objectives.

• Strong written and oral communication skills.

• Strong negotiation skills.

• Excellent attention to detail.

Company description

Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.