What are the responsibilities and job description for the Referral Coordinator position at VivaMas Medical Centers?
At Viva Mas Medical Centers, we are guided by the saying “The Hands that Care for You.” We are growing and are looking for great people to join our mission!
En los Centros Médicos Viva Más, nos guiamos por el lema “Las manos que te cuidan”. ¡Estamos creciendo y buscamos personas buena para unirse a nuestra mission!
We currently have an opportunity for a Referral Coordinator for our Pembroke Pines and Doral location.
Primary Responsibilities:
- Run report to determine open orders as placed by doctors.
- Request Appointment for patient.
- Obtain authorization from patient’s insurance. Make sure codes and supportive notes are sent as requested by the insurance provider.
- Enter referral in the system.
- Coordination of referral includes planning Appointment accordingly with patients and informing them of Appointment details. As well, staff must ask if transportation is needed.
- Daily completion of open-order reports.
- Confirm Patient’s Appointment two days prior to it.
- Fax or email Referral authorization to the office where the Appointment will take place.
- Fax or email any needed supportive documentation such as: diagnostic testing and clinical notes.
- Upon receiving consultation notes, coordinator must schedule follow-up Appointments and testing as requested.
- Answer phone calls pertinent to Referral inquiries.
- Create same-day transportation Appointments as needed.
- Collect any document brought to the office by patients pertaining to coordination of Appointments (Referrals).
Experience/Qualifications:
- High School diploma or equivalent required.
- Up to one (1) year of relevant work experience required.
- Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
- Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus.
- Customer Service experience.
Schedule: Monday to Friday; 8-hour shift; flexible schedule
Work Location: Viva Mas Pembroke Pines & Doral
Benefits: Medical, Dental, Vision, Personal Time Off, Paid Holidays
Viva Mas Medical Centers is an equal opportunity employer, embracing inclusiveness for all people in our workplace and in the communities we serve.