Regional Manager - Norman, OK

*Please Note: Must reside in or be willing to relocate toNorman, Oklahoma

The Regional Manager's primary responsibility is to ensure that all Vivintcustomers'alarm systems are 100% operational by efficiently delivering world-class services byutilizingafully integratedtechnical organization staffed by knowledgeable, customer-oriented professionals who are supported by exemplary systems,technologiesand processes.

The Regional Manager will manage a group of 6-8 Field Service Managers andbe responsible fora total staff count (managers and pros) of 80-100.Regionalmanageris responsible forvisiting each member of the team every other month and making sure each field service manager visits their FSP's monthly with a formal meeting.

• Perform weekly coaching calls with each Field ServiceManager weeklyfor development and training.

• Perform a weekly conference call to keep employees connected to companies' vision, procedures, etc.

• Provide documentation of each audit, visit, accolade, warning, and other notice used within the field service Dept. monthly to field service Director by the 7th of the following month.

• Responsible for all performance of field service Professionals as required by Vivint field service Dept. policies including but not limited to: Past due tickets, Inventory, Attendance, Paperwork Packets, Contract Completion and Area Holds

• Region Conference Call Attendance

• Provide a daily report tofieldservice Director.

• Responsible for making sure every FSP in area has a current state license to do alarm work in their designated state(s) FSP covers.

• Ensure the teamis stayingwithin budgets.

• Responsible for the training of eachfieldservice Professional. regional manager will work with Trainers and field service Mangers if needed to ensure FSP's have sufficient training.regionalmanageris responsible forhaving adequate coverage for each area.regionalmanager willassistin hiring FSP's in every area necessary for growth or turnover as delegated and approved byfieldservice Director.

• Responsible in advancement of field service managers by assessing skill level of field service Professionals for promotion as needed and approved by field service Director.

• Discipline FSP's who do not perform to Vivint standards within field service Dept. Disciplinary Policy. Disciplinary actionsshallbe approved byfieldservice Director before delivery to affected FSP's.

• Responsible for staying current with all improvements with equipment and relatingnew informationto field service managers and field service Professionals.

• Must haveabilityto communicate effectively with adverse,difficultand potentially discouraged customers and employees.

• Ensure all paperwork from field service Professionals is completed, and that all holds and issues are clearedrelatingbut not limitedto:work orders, alarm agreements, schedule of protection forms, status forms, reimbursements, status forms for PTO, and all others.

• CompleteanAnnual Performance Review for each field servicemanagerand field service Professional

• Assistin promotion and sale ofadditionalEquipment, Alarm services, and Vivint Programs.

• Exhibit professional appearance and conductin accordance withestablished Company standards to present a professional image to Vivint employees, FSP's, customers, and thegeneral public. Failure to do so may result in disciplinary action up to and including demotion or termination.

• Participate in weekly field service Dept.managerConference Call.

• Participate inMonthlyDirector Conference Call.

• Attendlicensing,trainings, and conferences asrequired.

• Ensure Payroll iscorrecteach pay period.

Required Skills

• Mustresidein or be willing torelocatetoHouston or Kansas City or potentially OKC. Houston, TX ispreferredlocation, however, we are open to other locations depending on certain factors.

• Minimum of 2 years of Field Service Manager experiencerequired.

• Must havevaliddriver's license andcleandriving record.

• 4 yearcollege degree preferred.

• 3 years of People Management Experience

• Strong analytical abilityisrequiredto effectively communicate with all levels of employees, management, and customers; strong anddemonstratedeffective verbal, written and listening skills and professional telephone skills and manners.Mustbe able to work as a member and leader of a team.

• Must be available to work as needed to answer callsfrom areaFSP's.

• Mustbe able to travel overnight in designatedareastomaintaina high levelof customer service and professionalism with FSP'smanaged.

• Mustbe willing to travel 50% of the time or more if needed.

• Must be available to take care of customers or employees at any time of day.