What are the responsibilities and job description for the Client Success Manager position at Vivvi Early Learning?
About Vivvi: Vivvi provides child care and early learning for today’s families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses, flexible offerings, and trained, passionate teachers, we provide parents with peace of mind while offering employers the most powerful tool for recruitment, retention, and productivity.
About the role: As a Client Success Manager, you will drive long-term service value and benefit utilization our corporate clients and their families. If you are passionate, analytical and data driven and possess a relentless focus on client retention and satisfaction, we are looking for you! You will be instrumental delivering a high-end, meaningful client experience and impacting families around the globe. You will be responsible for supporting the Client Success team with launches, client onboarding, and the successful implementation of Vivvi’s family benefits while delivering a best in class experience for clients and their employees.
As a Client Success Manager, you will:
- Proactively and regularly engage with target accounts to deliver program insights, recommendations, and solutions
- Prepare monthly, quarterly, and annual utilization reports using Salesforce, Excel & Powerpoint
- Foster positive and loyal client relationships that support account retention, renewals and upsells
- Liaise between Vivvi’s Marketing Team and Client Success for the creation and organization of all client marketing assets
- Own the development, execution, and timely delivery of client materials for our B2B2C audiences
- Measure & report on the performance of the team’s B2B2C marketing efforts to inform future program efforts and product enhancements
- Maintain, manage, and execute the client communication calendars including partner onboardings, launches, and ongoing B2B2C campaigns
- Conduct customer insight surveys and interviews
- Work alongside our sales, marketing, operations, and product teams to serve our clients needs seamlessly across our platform of services
- Strategically identify service expansion opportunities for accounts that have growing human capital needs
Apply today if you:
- Have earned a Bachelor’s degree or above
- Have 1-3 years of experience in a B2B client success, account management and/or business analytics role at a B2B2C or B2B company,
- Have experience in the employee benefits space (preferred)
- Are adept at analyzing and interpreting data and present it internally and to clients.
- Are skilled at handling large data sets and Excel is a requirement
- Are organized and have strong project management and presentation skills
- Are detail oriented
- Are a creative and effective problem-solver
- Are familiar with Hubspot and/or Salesforce (preferred)
- Are able to work in our NYC office at least 2 times per week
What we offer:
- We offer competitive compensation and benefits. This role's salary rage is $60,000-$90,000 based on level of education and experience.
- Employees also receive benefits including health, vision, and dental insurance, retirement savings, and commuter benefits.
- Employees receive free child-care for ages 0-5
We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.
One of Vivvi’s values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others’ rich experience, cultures, backgrounds, perspectives, and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.
Questions? Reach out to us at hr@vivvi.com and include your resume. We look forward to receiving and reviewing your application!
Salary : $60,000 - $90,000