Senior Program Assistant

Overview

Provides administrative support to VNS Health. Performs a wide variety of administrative duties to support the program(s). Assists management and other staff with data management. Works under moderate supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs 
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care  
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement 
• Internal mobility, CEU credits, and advancement opportunities  
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
  
  

What You Will Do

• Responds to internal and external customers and resolves non-clinical problems and complaints in an accurate, effective and timely manner. Establishes effective working relationships with internal and external contacts to ensure problem resolution.
• Enters information pertaining to patient’s demographics, insurance, referral source and plan of care information into appropriate VNS Health systems and follows up to ensure that all necessary information is documented in a timely manner.
• Organizes and coordinates the day-to-day operations and administrative activities and functions to support the program(s).
• Assists with preparation of correspondence, presentations, reports, etc. by inputting, retrieving, billing, compiling and formatting information.
• Maintains calendar of due dates for recurring reports, information and dates as requested. Monitors and follows-up on outstanding reports/requests. Coordinates and participates in special events.
• Performs daily administrative functions, including but not limited to, word processing, Photoshop, spreadsheet maintenance, photocopying, faxing, filing, opening and routing mail, etc.
• Assist in developing training and education programs for program staff regarding policies, procedures and regulations related to the program.
• Monitors, orders, and maintains inventory of supplies and literature. Maintains equipment and calls for service, as necessary.
• For Billing only:
• Performs pre-billing review and quality assurance on progress notes, entitlements and demographic data to ensure accuracy of monthly billing and compliance with Medicaid billing regulations. Performs all functions necessary for the completion of timely billing and resubmission of denied claims.
• Develops protocols and workflows in relation to issues identified when providing quality assurance review of progress notes on an ongoing basis.
• Participates in special projects and performs other duties as assigned
  
  

Qualifications

Education:

• High School Diploma or the equivalent required
• Bachelor's Degree preferred
  
  

Work Experience

• Minimum three years of general office experience required
• Demonstrated knowledge of Microsoft Windows required
• Strong organizational and communication skills required
  
  

Compensation

$23.17 - $28.96 Hourly

About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.