What are the responsibilities and job description for the Intake Coordinator position at Volunteers of America Delaware Valley?
Current Job Opportunities
9/27/2022
The employee in this classification shall report to the Program Director. The employee is part of the operations team of the program and serves as the first point of contact for the program. The employee will coordinate the admissions process from the initial request for admission to the final authorization. The responsibilities include screening of potential clients, staffing the front desk, answering phone calls, setting appointments, greeting visitors, filing all necessary paperwork and documentation in compliance with Volunteers of America Delaware Valley procedures and funding source requirements.
The employee in this position must have a minimum of a High School diploma or equivalent, and a minimum of one year of customer service experience/telemarketing experience; Strong organizational skills, ability to build excellent working relationships with community stakeholders, referral and funding sources, demonstrable written and verbal communication skills; and knowledge of Microsoft Office and ability to learn new software applications. Must have excellent customer service skills and be able to handle a high call volume.
EEO of "Individuals with Disabilities" and "Veteran Status"/AA