Quality Assurance Coordinator

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $30.19 - $31.78 PER HOUR

Quality Assurance - Corporate

Serving those who serve others. The Quality Assurance (QA) Department supports the programs of VOALA through data collection and validation, identifying, describing, and analyzing strengths and problems and then supporting the Evaluation Department and the Programs as they implement and update best practices. The QA Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The QA Department strives to ensure that all VOALA programs are “audit-ready”.

JOB SUMMARY AND PURPOSE

Under the supervision of the Quality Assurance Supervisor, the Quality Assurance Coordinator leads a QA team (the Coordinator and assigned Quality Assurance Reviewers) in the review and audit of the assigned programs’ documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives.

DUTIES AND RESPONSIBILITIES

• Oversee the Quality Assurance Reviewers’ performance of the continuous quality improvement procedures with their assigned VOALA Programs:
• Ensures that Program files are accurate and meet funder requirements (both hard copy and electronic databases)
• Monitors that selected Program practices meet funder and legal requirements
• Ensures that identified deficiencies are corrected in support of continuous incremental improvement
• Strives to have all the QA Team’s assigned programs “audit ready”
• Know assigned program contracts and their requirements \Keep up to date with all assigned program funder requirements by attending workshops and meetings
• Ensure QA Team includes funder/grant mandatory requirements in internal audits, so Programs are audit ready.
• Conduct special audits for programs with corrective action plans or otherwise identified by Director of Evaluation and Monitoring. Provide additional support to programs to ensure corrections are made. Provide related training where needed.
• Review team internal program audit reports.
• Keep up to date on denied billing, corrective action plans, and other identified problems in order to incorporate these identified issues in following audits.
• Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders. Make program visits.
• Track, resolve, and document continuous quality improvement issues. Support program managers and supporting staff.
• Communicate with funders to assist before, during, and after funder audits.
• Meet monthly with assigned Program personnel to provide technical support with regards to data quality management.
• Other duties as may be assigned by Director of Evaluation and QA.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s Degree in social science or related field

EXPERIENCE:

• 5 years’ experience in quality assurance or data analysis
• 3 years’ experience in database operations/management
• 1 year experience with nonprofit organizations
• Seven years of related work experience without a degree

PREFERRED QUALIFICATIONS:

• Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Salary : $30 - $32