What are the responsibilities and job description for the Service Advisor position at Volvo Cars Sugar Land?
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. At Volvo Cars Sugar Land, our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, Florida and Texas)
This dealership has recently moved into a new, climate controlled, state-of-the-art facility.
We have excellent relationships with our customers. We are conveniently located off W. Sam Houston Parkway. If you are tired of being in a unorganized, mismanaged, apply today! You will not be disappointed!
What we offer:
- FREE COMPANY PAID HEALTH INSURANCE!!
- Dental, Vision Insurance, and HSA account available
- Short and Long Term Disability Insurance
- 401k plans w/match
- Paid Vacations
- Paid Holidays
- Holiday lunches/grill outs
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Discounts on products and services
- We have been in business over 30 years
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Assist in diagnosing vehicle problems; order parts and tools as necessary
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Oversee administration of warranty claims as well as training and supervising of service department
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Reinforces company policies and adheres to company standards
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Encourages compliance with applicable laws and regulations
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Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
- CDK and Xtime experience is a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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