What are the responsibilities and job description for the Physical Damage Specialist position at Vspec?
Essential Duties and Responsibilities
- The writing of virtual damage appraisals from photos, utilizing electronic estimating software.
- Audit collision repair estimates to ensure proper method of repairs, and adherence to industry standards.
- Utilize independent judgement and discretion to evaluate repairs vs. replace decisions.
- Ensure that specific client requirements are applied to audit methodology.
- Gain acceptance for estimate revisions, or negotiate an acceptable alternative.
- Audit supplemental repair bills to evaluate validity and cost.
- Assist clients and vehicle owners with technical questions.
- Recommend indemnity payments to clients.
- Maintain thorough records for all relevant claim file activity
- Approve and deliver final work products to clients
- Process client billings
Key Competencies
- Advanced understanding of collision repair practices and procedures.
- Advanced understanding of collision repair estimating practices and procedures
- Ability to work effectively and productively in remote "home office" setting
- Strong interpersonal, verbal and written communication skills
- Effective problem analysis and problem-solving skills
- Attention to detail and accuracy
- Advanced customer service skills
- Advanced negotiating skills
- Strong multitasking and time management skills
- Positive attitude and friendly demeanor
Experience, Education and Training
- Technical degree in collision repair, or equivalent hands-on collision repair experience
-Minimum of 1 year collision repair estimating, or damage appraisal experience
- Experience with AdjustRite & CCC One One Collision Estimating Software is desired
- Posses active "damage appraisal" and/or "loss adjusting" licensing credentials; or ability to secure and maintain them if needed