Operations Analyst

Department

Servicing - Operations

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans.  Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff.  The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

The Operations Analyst is a key member of the Servicing team. The Operations Analyst is responsible for overseeing vendor relationships and performing critical servicing functions such as new loan setup and quality control, establishing interest rates for adjustable rate loans, coordinating the timely payment of taxes, ensuring the timely preparation of escrow analysis, ensuring the timely filing of UCC continuations and terminations and coordinating the lien release process all in accordance with the programmatic requirements of the Lender and internal Policies and Procedures.

Primary Responsibilities

• New Loan Set Up - Oversight of third-party vendor responsible for New Loan Setup process.
• Tax Administration - Oversight of tax service vendor and interact with servicing staff to ensure timely payment of property taxes.
• Adjustable-Rate Mortgage Administration - Manage the interest rate reset process for adjustable-rate loans and generate rate change notifications to be sent to borrowers.
• UCC Monitoring - Track and monitor UCC expiration dates and prepare filings of continuations through vendor website; track and prepare UCC terminations through vendor website at the time of loan payoff.
• Mortgage Lien Releases - Coordinate with third party vendor and relevant external and internal parties to ensure timely filing of Lien Releases at the time of loan payoff.
• Escrow Analysis - Ensure all escrow analysis are prepared accurately and timely. Notify servicing staff of any exceptions when analysis results fall outside of predetermined thresholds.
• Perform Quality Control testing across all vendor relationships to ensure a high standard of quality is maintained.
• Produce and distribute key reports from the Servicing System to the Servicing group.
• Assist in automating tasks within the Department as necessary.
• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, possibly in combination with travel.
• Perform other duties as assigned.
• Attendance is generally 8:30 am – 5:30 pm EST Monday through Friday with the ability to work up to 2 of those days remotely.
  
  

Education And Experience

• Bachelor’s degree in Business, Finance, Accounting or related field
• 1 year(s) of work experience preferred (in Servicing or commercial real estate finance is a plus)
  
  

Knowledge, Skills And Abilities

• Ability to work as a part of a team, while providing a strong individual contribution
• Excellent attention to detail, judgment, flexibility, and dependability
• Strong time management and organizational skills
• Requires excellent communication skills, written and oral, through all levels of the organization.
• Excellent computer skills with ability to create and utilize spreadsheets.
• Energetic self-starter
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
  
  

What We Offer 

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that
  
  

promote health, engagement, and balance

• Paid maternity and parental leave, as well as other family paid leave programs
• Company-paid life, short and long-term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication
• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching
• Eligibility may vary based on average number of hours worked
  
  

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM

Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.