What are the responsibilities and job description for the Customer Service Rep position at Walker Edison LLC?
Customer Service Representative
Do you enjoy helping others? Are you a fast learner? Walker Edison is currently looking for a Customer Service Representative to round out our customer service team! Our customer service position is unlike the call center position you may be used to. We work mainly with partner web portals and email, as well as assist with customer service phone calls.
This individual will work closely with sales, accounting, and our shipping departments. The ideal candidate will be able to ensure our customers’ needs are met and issues are resolved timely and accurately.
This is how you can contribute to our success:
- Respond to customer inquiries inbound/outbound calls and email using proper grammar and etiquette.
- Process parts requests and answer questions through online portals.
- Ensure customers receive missing/damaged parts quickly and accurately.
- Work with the accounting and sales teams to process credits as necessary.
- Submit claims with shipping carriers.
- Creating Weekly Shipping Reports for our parts department.
- Responsible for superior customer service, technical assistance, and resolving escalated situations.
- Comply with attendance and punctuality policy
- Process customer returns for Walker Edison partners.
Qualifications:
- Microsoft Office experience is required
- Must provide excellent customer service to both customers and employees
- Excellent communication (written and verbal), negotiation, and problem-solving skills
- Exceptional accuracy/attention to detail
- Preferred Zendesk experience
- Ability to multi-task and problem solve successfully in a fast paced, rapidly changing environment
- Must have the ability to prioritize, exercise good judgment, handle multiple tasks, meet deadlines and work under pressure.
- Flexibility to work extended hours when needed
- Positive attitude & extremely motivated
- Display a pleasant, friendly style, and a professional image.
- NetSuite experience a plus, but not required.
- Bi-Lingual (English/Spanish), is a plus 😊
Hours are 8:00 AM to 5:00 PM Monday through Friday, with overtime as needed.
This is a hybrid role with a minimum of 3 days in office required.
Benefits
Comprehensive benefits include fully subsidized medical, dental, and vision insurance as well as life insurance, dependent care and flex spending accounts, a generous 401k match, very competitive PTO, and education and childcare reimbursement. Additional perks include complimentary market, weekly lunches, and gym discount.
About the Company
Walker Edison is one of the largest ready to assemble furniture companies. We specialize in E-Commerce and are expanding into all channels, including Brick and Mortar. With offices in the China, Vietnam, Brazil, and the United States, Walker Edison relies on data analytics and hard-working employees to create an excellent experience for every customer. Our success comes from an attitude of innovation, never settling, and giving back to the community.
Walker Edison is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.