EHR Administrator

Description

As a member of the Performance Improvement team, the EHR administrator is responsible for the health and development of Walker’s electronic health record ecosystem, including client portals, eprescribing, and other associated systems.  The EHR administrator ensures Walker’s electronic health record ecosystem meets the needs of programs as the source of truth for enrollment, treatment documentation, and outcomes.  As the front line support for Walker employees in how best to use Walker’s electronic health records and associated systems, daily duties include trouble-shooting user issues, running reports, supporting department power users, and training Walker employees in the best practices for these systems.  The EHR administrator will participate in state and regional forums with representatives of other agencies to extend their knowledge of how Walker can improve the use of its information systems.  The EHR administrator will bring their organizational skills, attention to detail, knowledge of EHR functionality, experience using reporting tools, and end user training to support Walker’s effective evaluation and on-going process improvement of Walker’s information systems. 

Required tasks:

• Investigation and resolution of user questions and issues
• Point of contact for vendor, meeting with client alignment executives on regular basis about functioning, support needs, projects, and new integrations
• Point of escalation for issues requiring vendor, including submission and working of tickets with vendor support team until problem is addressed or question is answered
• Review of system release notes, attending webinars on new features or changes, communicating expected impact of changes to end users, and any testing needed before or after a new release
• Manage system account creation, access, security roles, and closing at time of separation
• Train employees in use of electronic health records
• Create and update supporting documentation for end users
• Participate in state and topical user groups and online communities devoted to our solutions
• Design forms and procedures for consistent data entry
• Program workflows
• Evaluate new functions and opportunities and arrange demonstrations for stakeholders
• Recruit and develop power users to serve as internal resources for their departments
• Train providers, supervisors and managers how to run system reports
• Auditing of user access and security
• Develop and manage projects to rollout new functionality and content standards
• Other duties as assigned

Qualifications

EDUCATION: Minimum 4-year college degree or equivalent experience.

EXPERIENCE:

Required:

• Minimum of two years experience as EHR database power user
• Experience training end users on how to use software
• Experience with systems development, testing and implementation
• Demonstrated ability to use Microsoft Office tools (Excel, Word, Powerpoint, Forms) for documentation and reporting
• Experience with project management, particularly implementation of new functionality

Preferred: 

• Experience with myEvolv and/or Credible
• Healthcare experience
• Database management skills and experience with SQL

Supervised by:  Vice President of Performance Improvement

Supervision:  None

Qualifications