WHHS Computer Tech Liaison- Open to the Public

WHHS Computer Tech Liaison

• General
  • Serve and work with committees as needed.
  • Promotes, advises and assists teachers and school staff with creation, implementation, and coordination of the technology component of the school long-range plan.
  • Coordinate inflow of donated technology hardware.
  • Serve as primary contact for school specific software and hardware.
  • Maintain knowledge of general technology dependencies of the school. Collaborate with peer coordinators.
  • Coordinating operation and maintenance of 30 network printers.
  • Insure all students have completed AUP/MDA.
  • Ordering and maintaining inventory of toner, maintenance kits, imagining units.  
  • Serve as technical point of contact between school and CPS ITM for major project planning and implementation.
  • Maintain documentation.

• Students
  • Support students who need laptop issue resolution, or full exchange of laptop with another device.
  • Support students who need software issue resolution.
  • Demonstrate possible tech problem solutions to the student to assist them in solving tech issues themselves.

• Teachers
  • Help teachers support their students with specific tech problems occurring while in the classroom.
  • Tech support of admins, counselors, teachers and staff in using technology for presentations in Auditorium, off-site events, and classrooms.
  • Assist teachers to determine their software needs and resolve problems they encounter.
  • Coordinate teacher’s requests for special or additional software needed for their classes. Assist with ATI submission.
  • Help resolve printing issues teachers encounter.
  • Software integration/purchasing after requested by teachers (ATI submission).

• Staff
  • Tech support for Testing Coordinator - online state testing.
    • During-test technology support for students.
  • Assist administrators and guest lecturers with technology and presentation requirements.
  • Keeps principal informed of progress and use of technology in the building.

• Parents
  • Reach out to parents (using email, Schoology, and phone support) regarding resolution of any parent-reported issues.
    • The goal - quick support of their student to resolve specific laptop issues (replacement sometimes necessary).
  • Parents were accommodated during remote learning with quick laptop swaps made on campus via appointments.
  • Tech support of Parent Association monthly meetings in recital hall – testing and set up projector/laptop cart for presentation in Recital Hall.
  • Tech support of Parent Association WalnutFest annual fundraising auction.

• ITM/MT
  • Triage equipment problems and resolve or pass on to MT technicians.
  • Troubleshoots technical problems with printers, computers, networks and makes arrangements for repairs using the district maintenance and repair procedures.
  • Communicates with district technology personnel to assure school compliance with district technology standards.
  • Coordinates AUPs.
  • Report lost/stolen devices to ITM.
  • Assist ITM Device Management with maintaining inventory and tracking of devices. Sign off on device DMT inventory reports.
  • Communicate to ITM instructional software requirements, licensing, media, websites (both free and subscription).
  • Assign/unassign student and staff devices in One2One Management system.
  • Manage contingency devices and inventory. Coordinate break/fix device swaps and devices for new students.
    • Manage contingency supply of spare charger cords and other cables/adapters.
    • Manage Student Day Loaner Cart
    • Manage Student Contingency Cart
    • Manage Para Cart

Attend five mandatory Technology Coordinator Professional Development Sessions with ITM to be informed of technical developments in district/school and communicate that information to principal and end users.

Salary : $26