What are the responsibilities and job description for the Automotive Customer Service Representative position at Walt Massey Chevy GMC Lucedale?
Position: Automotive Customer Service Representative (Focus: Customer Satisfaction & Follow-Up)
Location: Lucedale, MS
Full-Time | Career Growth Opportunities | Industry-Leading Pay Structure
Are you passionate about delivering world-class customer service? Do you have a knack for follow-up and building lasting relationships? Walt Massey Automotive is seeking motivated, high-energy professionals who are ready to build a career focused on ensuring every customer experience ends with satisfaction.
What You’ll Do:
- Engage with recent service customers to ensure expectations were met and concerns addressed
- Follow up with customers to reinforce brand confidence and build lasting loyalty
- Document all customer interactions and feedback in our CRM system
- Partner with service and management teams to support our mission of delivering best-in-class experiences
- Help drive our Customer Satisfaction Index (CSI) by closing the loop and resolving any issues proactively
Who We’re Looking For:
- Driven, career-minded individuals who take pride in follow-through
- Friendly, confident communicators with a professional phone presence
- Detail-oriented, organized, and capable of managing multiple tasks
- Comfortable using phones, CRM tools, and other communication technology
- Automotive or customer service experience is a plus, but not required
Why Walt Massey?
- Clear career path with internal promotion opportunities
- Competitive pay structure with performance incentives
- A collaborative and supportive team culture
- Comprehensive benefits: Health, dental, vision, and 401(k)Apply today and join a company that believes great service doesn’t end with the sale — it begins with relationships built on trust, care, and attention to detail.
Apply today and join a company that believes great service doesn’t end with the sale — it begins with relationships built on trust, care, and attention to detail.