What are the responsibilities and job description for the Service Manager position at Waltham Pest Services?
Overview:Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Service Supervisor. This position will be base out of our Natick, MA branch.
Waltham Offers…
- Competitive Compensation; Base Salary & Bonus
- Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
- Paid Time Off (Holiday/Vacation/Sick)
- Company Vehicle & Gas Card
- Award-winning Company Paid Training!
- Smartphone, Equipment, etc.
- Opportunities for Growth, Development, and Advancement
- Awards and recognition
Responsibilities:The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.
What You’ll Be Doing
As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...
- Lead and mentor the entire service operation
- Provide highly skilled “hands-on" management
- Train and develop technicians
- Conduct in-house and in field technician training and meetings
- Monitor scheduling and routing to drive efficiencies and productivity
- Schedule client services and route service technicians
- Motivate the service team to provide high-quality customer and technical services
- Guide service technicians in resolving client issues and concerns
- Ensure that customer expectations are met
- Have experience interacting with both commercial and residential clients
- Perform quality site inspections
- Review and submit all service-related documents and reporting
- Assist with interviewing and selecting service technicians and trainees
- Maintain inventory of equipment and supplies
- Multi-task within a fast-paced environment
Qualifications:What We’re Looking For:
The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.
Requirements:
- High School Diploma/GED
- Excellent communication skills
- Valid Driver’s license
- Must be 18 years of age
- *Physical Demands / Working Environment:
We require a good driving record, the ability to pass a drug screen/physical and pass background check/screen. Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:*
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- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in all types of weather conditions
Estimated Salary Range: $50,000.00 - $75,000.00 per year*
- Want to learn more about working at Waltham Pest Services? Click Here!*
- Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities*
- Location: 9 Erie Dr, Natick, MA 01760*
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Location: 9 Erie Dr, Natick, MA 01760
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Salary : $50,000 - $75,000
