What are the responsibilities and job description for the Traveler Experience Agent position at Wandrian?
ALL ABOARD!!!
We are looking for talented Traveler Experience Agents to join our team. The ideal candidate will have a passion for delivering a fantastic experience to our travelers. Internships for course credit are welcomed!
At Wandrian, our purpose is to bring the world to Italy. We serve our customers by helping them plan, book, and enjoy remarkable Italian travel adventures. Our combined expertise in Italian travel expertly guides travelers through every step of their Italian vacation - from planning to booking to experiencing. Wandrian operates a number of different web properties geared towards travel in Italy, notably: www.italiarail.com, www.italiatours.com.,www.italiapass.com and more!
What You Can Expect from Us
- A chance to work in a dynamic environment with very little politics, that encourages open and constructive discussions
- The ability to work on a wide range of projects and try/learn different things
- Fully remote work
- A diverse group of people - We hail from all over the world
- An opportunity to learn about the great Country of Italy
About You
- You have experience within a customer service environment
- You have excellent English communication skills, both oral and written
- You love communicating with customers via phone, email, chat and social media
- You are passionate about customer satisfaction and will go the extra mile
- You have reasonable computing skills (Microsoft Office Suite)
- You’re flexible in a diverse and fast-paced environment
- You can meet deadlines with a positive approach
- You can work independently, and as part of a team
- You’re comfortable working various shifts, including nights, weekends and public holidays
The Role
- Provide world-class traveler support via phone, email, and chat
- Advise travelers about the different products that we offer to enhance their travel experience
- Create new bookings, as well as make changes to existing bookings
- Help travelers redeem their credits and vouchers
- Assist with fraud checks and processes
- Capture required data and process through appropriate systems
- Enter traveler information into our database
- Keep up to date with promotions & special offers
- Ensure traveler satisfaction by following up to resolve problems
- Engage with travelers to Italy through our growing online community
If this sounds like fun, please apply. We look forward to getting to know you!
Andiaaamo!