What are the responsibilities and job description for the Customer Service/Clerical position at Ward’s Florist?
Busy Flower Shop seeking a confident multi tasker who would enjoying helping us create smiles with beautiful flowers!!!
The ideal candidate will exhibit excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to support their coworkers to successfully meet tight deadlines. They will be responsible for day-to-day administrative support for the floral designers and drivers.
Duties will include clerical tasks such as…
· Taking orders from our direct customers on phone as well as in person and entering them into our computer system with clarity that will convey to the designers exactly what the customer desires.
· Processing floral orders that filter in from our own customers from our website throughout the day.
· Processing floral orders that filter in from third party order gatherers throughout the day.
· Communicating through online messages with third party order gatherers to insure we are receiving the necessary funds from them to complete the order and give the customer what they are expecting.
· Using routing software to create delivery routes for multiple drivers throughout the day, while considering timed deliveries, so all deliveries are completed by end of day and within time constraints.
· Supporting the designers when needed in greeting customers in shop and assisting with their floral purchase.
· Supporting the delivery drivers when needed to insure they have the items they need for their deliveries and can begin their deliveries in a timely fashion.
Skills Needed:
· Excellent communication and organizational skills.
· Ability to multi task and prioritize without becoming overwhelmed
· POS and order entry knowledge
· Web searching skills
· Customer service experience
· Ability to work as a team
· Attention to detail and accuracy while taking and processing orders
· Excellent phone etiquette and customer service skills
· Ability to adapt to changing priorities in a fast-paced environment
Part time or full time: Must be able to work 8 Hour shifts(9-5)and be available on weekends when needed
Extra hours required leading up to busy floral holidays such as, Valentine’s week, Easter week, Mother’s Day week, Thanksgiving week and Christmas week.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
Salary : $17 - $19