Surveillance Operator-Lincoln

Summary

Surveillance Operator I

SUMMARY DESCRIPTION:The Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC • Monitors activities of guests and employees via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls. • Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity. Video records questionable activities and make written reports to appropriate personnel. • Monitors alarm system. • Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments. • Maintains strict confidentiality of all property related issues. • Operates monitor room equipment, including basic computer functions.• Participates in court actions relating to gaming violations.• Responds to surveillance supervision, management, and regulatory requests. Responds to requests of all other departments when applicable and necessary.• Prepares and writes daily reports and logs.• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security. Documents findings from these observations.• Ensures all surveillance equipment is working correctly throughout their shift.• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.• Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.• Must be 21 years or older.• High school diploma/ GED or equivalent experience required.• One (1) year of experience in casino gaming preferred. • Ability to perform basic math, English composition skills, and computer functions.• Excellent organizational skills and attention to detail.• Strong analytical and problem-solving skills.• Proficient with Microsoft Office Suite or related software; and surveillance software.• Knowledge of all table games preferred.• Manual dexterity to operate surveillance equipment including computers and peripheral equipment, camera keyboards and joysticks to operate cameras.

CORE COMPETENCIES:

• Collaboration Skills• Communication Proficiency• Problem Solving• Ethical Conduct• Stress Management/Composure• Casino math such as payouts and odds.• Ability to sit or stand for long periods.

TRAVEL REQUIREMENTS: Travel is not required for this position

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness2 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards2 Exposure to secondhand smoke1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:1 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place1 Ability to lift up to 50 lbs.2 Physical strength to manage routine office materials and tools2 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculation

COMMUNICATION:1 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication1 Non-verbal communication

SENSORY ABILITIES:3 Ability to see3 Ability to distinguish colors2 Ability to hear0 Ability to smell0 Ability to taste2 Sense of touch