What are the responsibilities and job description for the Service Coordinator position at Warren Henry Automotive Group?
Position Overview
As part of our Business Development team, the Service Coordinator is responsible for developing relationships with current and prospective clients to schedule and confirm appointments for the Service department. In this position, you will be working with the Service team and play a crucial role in customer retention.
A great candidate would have good people skills and a goal-orientated mentality, who enjoys working in a fast-paced environment.
Responsibilities
- Connecting with current and prospective clients by listening and understanding the customer’s needs to schedule the appointment.
- Communicating with the service department managers and service advisors to obtain any needed information to complete an appointment and satisfy the customer’s needs.
- Maintaining knowledge of how to process loaners, valet services and how to properly schedule these services.
Qualifications
- High school diploma or General Education Degree (GED) required.
- Positive attitude and self-motivated.
- Proven experience in customer service; sales preferred.
- Must possess strong desire to set and achieve goals.
- Effective and excellent oral and written communication skills.
- Must be comfortable with public communication.
- Must be available to work flexible hours, weekends and holidays.
- Bilingual in English and Spanish preferred.
Available Benefits
- Medical, dental and vision insurance
- Paid Time Off
- 401K retirement planning with Employer Contributions
- Life and Accident Insurance (100% Employer Paid)
- Long Term Disability (100% Employer Paid)
- Tuition Reimbursement
- Legal Services
IT Service Desk Coordinator
Kaseya Center -
Miami, FL
