Customer Service Representative - Amory, MS

Description:

• 
  Demonstrate predictable, reliable, and timely attendance.
• Follow written and verbal directions to complete assigned tasks on schedule.
• Read, write, and communicate in English & understand basic math.
• Learn from directions, observations, and mistakes and apply procedures using good judgment.
• Working knowledge of Watco Safety and Operating principles
• Work independently or as part of a team and interact appropriately with others.
• Proficient and customer-focused professional in the area of general administration.
• Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment.
• Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services.
• Coordinate product delivery with outside carriers;
• Coordinate incoming orders with team to ensure customer satisfaction;
• Thoroughly and accurately prepare all applicable documentation and recordkeeping
• Perform all work in compliance with Company standards, procedures, and regulatory requirements
• Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand;
• Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions
• Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction
• Enter and retrieve data from computer system
• Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties;

Requirements:

• 
  High school education or general education development (GED).
• Proven experience of at least one (1) year in an office setting
• Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office
• 8 hour shifts Monday through Friday, subject to change
• Ability to compose business correspondence with correct English grammar, spelling and punctuation;
• Must possess a valid driver's license