Customer Retention Specialist

Looking to join a highly competitive team driven by high earnings and backed by a solid base salary? We are looking for people to join our premier sales by retention Customer Care Team who share our vision, commitment and passion for health and excellence.

Our innovative Training Crew is dedicated to developing your Customer Experience and Sales skills so you can succeed and excel in educating our customers while helping them achieve their goals.

Join a friendly, professional culture driven by values where we take inbound customer calls for our cutting-edge nutritional formulations.

Celebrating our 25th year in business with over 1 million customers, our mission is to make America healthier one customer at a time.

Must be available to work any FT scheduled shift given between the hours : 8 : 45 AM 7 PM, Monday Friday.

We provide A highly competitive compensation structure including : $16.00 hourly base pay plus monthly commissions and healthy performance bonuses.Paid training program, so you earn while you learn.Daily 1 hour paid meal break.Paid time off and paid holidays.Benefits package including : Health / Dental / Vision, 401K, Profit , LTD / STD Life insurance and AD&D.Access every day to health products, FREE vitamins and employee discounts on all products.A relaxed environment with recognition, rewards and fun events.

Think seasonal chess tournaments, basketball games, picnics, pizza parties, holiday events and wearing jeans and sneakers to work.Integrity, team spirit, and values you can take pride in.

This position may be for you if You enjoy the stability of a base salary that's greatly enhanced by your sales prowess through generous commission structure paid monthly.You like responding to customer requests and inquiries with an upbeat, professional and respectful approach.You enjoy giving customers information and educating them on products and their benefits.You enjoy using your developed skills and refined strategies to turn requests for cancellations into saves and sales opportunities to increase revenue.You like tailoring offers based on the needs of each customer and the freedom to be creative with your approach.You are patient, calm under pressure and able to work independently as well as within a team.You thrive on succeeding in achieving monthly goals while keeping in mind the true value of a customer.You have a can-do attitude and enjoy taking the time to explain procedures, identify problems, resolve billing issues, and forwarding adjustments.You have keen communication skills, written and verbal as well as interpersonal expertise.You pay attention to details and are willing to be flexible and adaptable to change.You are patient, empathetic as well as diplomatic, with discretion and sound judgment being instinctive.You enjoy learning and actively participating in your developmental growth.

We believe you will be successful if You are at ease in a busy inbound call center environment.You have customer service / sales experience and are really, really good at engaging with people.You have a High School Diploma or equivalent.You have a talent for balancing multiple tasks and prioritizing effectively in a fast-paced atmosphere.You have strong computer skills with the ability to type 30 words per minute.You are positive, personable, sincere and take a genuine interest in the people around you.

• CANDIDATES ONLY, RECRUITERS PLEASE DON"T CONTACT THIS JOB POSTER.
• DO NOT contact us with unsolicited service offers.
• Pre-Employment Background and Drug Screens will be performed Job Type : Full-time Salary : $16.00 / hour Experience : customer retention in a call center : 1 year (Required)sales in a call center : 1 year (Required) Education : High school or equivalent (Required) Location : Plainview, NY (Required) Additional Compensation : CommissionBonuses Work Location : One location Benefits : Health insuranceDental insuranceVision insuranceRetirement planPaid time off Paid Training : Yes

Salary : $16