Lead Water Restoration Technician

The Lead Water Restoration Technician is responsible for performing top-quality water mitigation services for residential properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial construction, enabling them to confidently explain mitigation and contents processes to customers on-site. Success in this position requires strong attention to detail and proficiency in completing precise, software-assisted documentation.

Job Requirements:

● Commitment to providing excellent customer service.

● Contact homeowners or business owners to schedule walk-throughs.

● Communicate effectively by following up on all customer appointments, emails, and other correspondence.

● Obtain necessary paperwork (signed work authorization, signed COS, etc..) before starting or completing projects.

● Perform water mitigation services in accordance with industry specifications and RestoPros protocols.

● Serve as the primary point of contact for customers and insurance agents throughout each project.

● Ensure projects are completed on schedule and to customer satisfaction.

● Create / Write estimates using designated software.

● Leave each job site clean and orderly.

● Document the mitigation process using industry-standard software and photo documentation through RestoPros systems.

● Generate and verify daily schedules and progress.

● Inspect jobs at various stages to uphold high standards and industry compliance.

● Develop moisture maps and create drying logs.

● Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment

● Develop and supervise a growing team of restoration technicians as we scale our team.

● High School diploma or GED required.

Qualifications:

● Excellent customer service skills.

● Positive attitude, trustworthiness, dependability, and a pleasant personality.

● Ability to work independently with minimal supervision while communicating seamlessly with owner.

● Growth mindset focused on continuous improvement and career development within the company.

● Strong multitasking, organizational skills, and quick responsiveness to various situations.

● Experience with general construction and demolition tools and tasks.

● Proficient in warehouse and equipment maintenance, including logging equipment usage, restocking inventory, and ensuring equipment remains in excellent conditions.

● Ability to manage systems, including data entry and experience with industry-related software.

● Experience working with Xactimate is a huge plus.

● Ready and willing to work overtime as needed.

● Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

● Capable of writing routine reports and correspondence.

● Reliable transportation to and from work.

● Valid driver's license and willingness to travel locally.

● Clean driving record.

PHYSICAL REQUIREMENTS:

● Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.

● Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)

● Able to sit, stand, and walk for prolonged periods.

● Capable of repetitive pushing, pulling, lifting, and carrying of objects.

Experience:

● Water Mitigation: 1 year of experience required (2 years Preferred)

● Restoration: 1 year of experience required (2 years Preferred)

● Experience with mold, smoke and fire mitigation (Preferred)

● Construction: 1 year of experience (Preferred)

License/Certification:

● IICRC-WRT certification (Preferred)

Benefits:

● Vacation and Paid time off

● Company necessary technology

● Professional development assistance

● Bonus opportunities

● Health Allowance

Job Type: Full-time

Pay: $24.00 - $28.00 per hour (based on experience and qualifications)

Ability to Relocate:

● Territory: Locate/relocate before starting work (Required)

Work location: In person