Consumer Sales Development Rep

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Reporting to the Director of Marketing Communications

Job Overview

The Consumer Sales Development Representative (SDR) is a position that will have a significant impact on the success of our purpose-driven organization. Your primary role will be to connect with inbound consumer prospects who have asked for more information via phone, text, chat, virtual meetings, and email in order to qualify them to get a proposal from local installers. You will act as a trusted resource who can answer questions, communicate benefits, assess needs, and provide recommendations. The SDR should be a quick learner who has strong communication skills and an ability to showcase our offerings in a compelling way. 

Responsibilities and Duties

• Interview and determine each prospect’s needs
• Educate potential buyers on the unique benefits our renewable energy products can provide
• Become a trusted resource and develop relationships with prospects, local dealers, and our Territory Managers
• Successfully manage and overcome common objections
• Update lead statuses and prospect interaction in Salesforce to ensure efficient lead management
• Provide closed-loop feedback to ensure continuous process optimization and enhance lead generation programs
• Ability to evaluate the progress and status of the Consumer Prospect and determine optimal hand off of to Dealers
• Work in a high-energy collaborative environment between consumers, sales, and marketing team environments
• Some light travel required – Up to 5% of time

Qualifications

• 2-3 years experience in Inside Sales, with an SDR team, or customer support preferred
• Aptitude for learning and ability to quickly become a subject matter expert
• Experience with geothermal heat pumps (sales, marketing, tech support, customer service) and /or HVAC a big plus
• Clear and persuasive with excellent communication skills – both verbal and written
• Comfortable with new technologies and tools
• Excellent time management, prioritization, and organizational skills
• A team-player with the ability to maintain a positive attitude despite challenges or rejection
• Driven to set and perform against metrics/goals
• Sales training a plus (Sandler Methodology preferred)
• Salesforce CRM experience a plus
• Bachelor’s degree in business, marketing, or public relations (or equivalent experience and education)
• A genuine love for people and a natural curiosity about how to best serve and engage with them