What are the responsibilities and job description for the Recreational Center Associate position at Waterton Brand?
About Waterton
Overall we are a collection of people who strive daily to “find the good and leave it better”.
Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For more than 25 years Waterton remains passionate about delivering an incredible employee experience, which we believe provides our customers and residents with a great community and living experience. We value performance and values that deliver experiences and results that strive to go beyond expectations- of our residents, co-workers, and investors.
We are looking for a Recreational Center Associate to join our team!
The Recreational Center Associate will receive, review and respond to resident inquires and concerns within the community, providing strategic, proactive and high service in all endeavors. Partner with other operations, leasing and service associates, and vendors to support the recreational center operations, safety and financial objectives.
Your Impact and Responsibilities:
- Establish confidence and trust: You are passionate about building and establishing trust with our residents, your co-workers, prospective residents and vendors. You will ensure all residents and/guests are authorized to be admitted to the facility.
- Periodically participate in resident events to provide support to the community staff and show appreciation to residents.
- Oversee the use, care, operation, maintenance, cleanliness, and record-keeping of all fitness equipment
- Complete opening and closing checklists at the beginning and end of each workday
- Respond to resident complaints and provide resolution. Maintain a high rate of resident satisfaction.
Skills and Experience:
- You’re a team player. You are ready and willing to provide great customer service to our residents and co-workers by jumping in and helping wherever you can lend a hand.
- You value communication: You understand communication is important to manage relationships and build rapport with others, and helps with teamwork. You demonstrate tact and empathy when dealing with Resident concerns, and you work to resolve them quickly, never losing sight of the importance of customer service.
- You have a service mentality: You enjoy problem solving and working on multiple projects or solutions at once. You are familiar with helping, assisting multiple clients or residents at any given time.
- ** Must have a valid driver's license **
Total Rewards and Benefits:
At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits and rewards to our associates:
- Competitive compensation and bonus program participation
- Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and even pet insurance.
- Generous Paid Time Off and holiday schedule
- Cell phone reimbursement
- A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
- Employee discounts and wellness initiatives
Waterton welcomes all.
Waterton is an equal opportunity employer. Waterton embraces diversity and seeks applicants who will contribute to a community that supports persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Consideration for employment is without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or any other protected identities.