Manager On Duty

Join the team at WaTiki® Indoor Waterpark Resort in Box Elder, SD, we offer a multitude of compelling reasons to make us your workplace of choice:

Warm and Friendly Atmosphere: Experience a welcoming and inclusive environment with a great team dynamic, fostering camaraderie and support among colleagues.

Excellent Benefits and Competitive Pay: Enjoy great benefits and competitive pay, ensuring that your hard work and dedication are rewarded accordingly.

Incentives for Success: Receive incentives for meeting and exceeding budget goals, providing motivation and recognition for your contributions to the resort's success.

Room for Growth: Discover ample opportunities for professional growth and advancement within the resort, supported by mentoring and guidance from experienced professionals.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At WaTiki® Indoor Waterpark Resort, you'll find more than just a job—you'll discover a fulfilling and rewarding career path surrounded by a warm and friendly atmosphere, great benefits, and opportunities for growth. Join us and become part of our dedicated team today.

The Manager On Duty at WaTiki Indoor Waterpark is responsible for the safe and efficient management of aquatic operations, supervision of lifeguards and arcade attendants, as well as maintenance and upkeep of the waterpark. The Waterpark Manager On Duty strengthens the entire waterpark team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety-oriented behaviors, and commitment to creating a positive working environment. The Manager On Duty ensures the waterpark team operates smoothly and efficiently so guests can have a safe and enjoyable visit.

Essential Duties & Responsibilities

• Enforces department policies and procedures.
• Develops detailed, realistic, and comprehensive plans that support organizational objectives.
• Communicates effectively with both internal and external guests, using tact and diplomacy to defuse anger, collect accurate information, and resolve conflict.
• Performs managerial tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Provides intense focus on safety, quality, and sanitation, while maintaining areas at inspection readiness at all times.
• Coaches, develops, and holds lifeguard team accountable for performance.
• Works closely with the GM, AGM, and Facility Manager in establishing ongoing operational procedures and programs for the waterpark.
• Conducts daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met.

Basic Qualifications

• High School Diploma or equivalent experience
• 2 years of supervisory experience
• Adult and Child CPR/First Aid/AED certification -This is available on site through the Red Cross CPR instructor.

Preferred Qualifications

• Projects a positive public relations image to staff and guest
• Ability to inspire and motivate team members to work together and exceed expectations
• Capable of working unusual hours, including late nights, weekends, and all holidays in a fast-paced atmosphere

Physical Requirements

• Heavy work - Exerting up to 60 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects
• Flexible and long hours sometimes required including weekends and holidays. Time spent may be dictated by the number of clients or groups on property or by the time of the season
• Ability to move frequently throughout the large facility
• Standing and walking for long periods of time
• Ability to work in a fast-paced environment
• Must be able to work in environmental conditions that include, but are not limited to: Wet and humid environments, indoor tropical environmental conditions with up to 90% humidity and warm temperatures in excess of 70F, as well as outdoor environmental conditions.

Mental Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer