What are the responsibilities and job description for the Front Desk Receptionist position at WAXING THE CITY?
The Receptionist/Customer Service (AKA Studio Coordinator) is a key position in determining the success of the studio.
The Studio Coordinator is often the first and last point of contact for clients and creating an impression of warmth, professionalism and efficiency is essential. We offer a modern, friendly and clean environment, flexible hours, hourly compensation with commission potential. MUST WORK WEEKENDS.
SUMMARY:
The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client point of sale activities, customer service standards, and general day to day operations.
ESSENTIAL FUNCTIONS:
- Greeting customers as they arrive at the studio and making sure they feel comfortable if waiting for an appointment, handle their inquiries and book studio appointments.
- Answering the phones and handling subsequent inquiries and bookings
- Retail waxing products and services - The Studio Coordinator will need to invest time in understanding the different services available and the various pre and post waxing products for sale within the studio so that they can give useful advice to clients and ultimately sell them products.
- Monitoring and renewing stock levels -you may be expected to ensure that front of studio (retail area) product displays are properly stocked and look appealing.
- Scheduling appointments
- Assist in keeping studio clean and tidy
ADDITIONAL FUNCTIONS:
1. Coverage of shifts in short-notice/emergency situations (sickness, etc.)
2. Customer contacts and rescheduling if needed.
3. Participate in defined community outreach requirements.
ROLE SCOPE AND COMPLEXITY:
The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).
MINIMUM QUALIFICATIONS:
Required:
- High school degree or equivalent
- Written and Verbal skills
- Team player within team environment
- Exceptional Customer Service
- Multi-tasking
- Detail Oriented
Preferred:
- Front Office Experience
- Experience in Salon/Studio Industry
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $17
