Business Systems Analyst II

PRIMARY FUNCTION: The Business Systems Analyst designs and configures software programs utilizing knowledge of software programs and business strategies to help the company maximize productivity and communication through business systems. This role leads discussions with management to determine process needs, designs and develops software based on those needs and develops and delivers end user training.

RESPONSIBILITIES AND TASKS:

• Analyze current business processes including reviewing and analyzing the effectiveness and efficiency, develop and make recommendations for improvement or further leveraging to appropriate personnel based on current industry standards
• Gather requirements, perform gap analysis and create documentation of detailed user/ business requirements to facilitate proto-typing, configuration, and development of functional reports
• Create systems models, specifications, diagrams, and charts, documenting processes to formalize solution blueprint, to provide direction to system programmers
• Partner with end users to develop business test cases and test scripts, including performing in-depth testing with end users to facilitate acceptance testing, for new and modified systems
• Lead discussions with internal leaders, system owners, and end users to understand, define business, financial and operations requirements and systems goals. Identifies and resolves systems issues to develop strategies to improve or further leverage systems
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization; develop and document all business practices
• Delegate work to team members or end users as needed to ensure work is efficiently completed
• Act as lead collaborative team member to foster accountability; offer coaching to team members when asked
• Collaborate with team members and Project Manager to establish project plans, work breakdown schedules, and time estimates for assigned projects, report status on assigned project tasks in a timely manner
• Create and deliver end user training to ensure end users fully understand revised, upgraded, and new systems
• Understands complex processes that span over multiple functional areas in detail and at a high level; is typically considered the subject matter expert (SME) for a system or process
• Perform additional relevant duties as assigned

SUPERVISOR RESPONSIBILITIES:

• None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS:

• Bachelors’ degree in business administration, computer science, accounting, management information systems or other related field from an accredited institution
  • A combination of education and experience may be substituted for degree
• Certification: APIC’s, CPM, PMP a plus

EXPERIENCE AND SKILLS:

• Minimum five (5) years’ applicable related experience in the design, development, and implementation of software and hardware solutions, systems, or products and core software applications such as ERP systems, , Supply Chain planning tools, warehouse management systems, and EDI BizTalk, SQL Server
• Working technical knowledge of SQL programming language, current software, protocols, and standards, including Citrix
• Demonstrated leadership skills with the ability to influence leaders and end users.
• Ability to effectively communicate ideas in both technical and user-friendly language through written and verbal forms to gather information for business and report creation
• Knowledge surrounding project management, strongly developed organizational and time management skills as well as the ability to prioritize multiple projects while still meeting deadlines
• Well-developed problem-solving skills
• Ability to coordinate, lead, create, and present training documentation, reducing highly technical information to a level where end-users can easily understand

SAFETY REQUIREMENTS:

• Follow departmental and company safety policies and programs
• Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:

• Ability to remain stationary for extended periods utilizing computer equipment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.