Housekeeper

Job Title: Housekeeper
Department: Housekeeping
Reports To: Executive Housekeeper

GENERAL: The housekeeper role is the key individual in achieving the goals and quality standards of the housekeeping department. The housekeeper must impact all elements of the department from standards of cleanliness to guest interaction.

DUTIES AND RESPONSIBILITIES:

• Must be flexible and work when needed and as scheduled
• Must be reliable and willing to work weekends and holidays
• Must be able to bend, stoop and lift
• Pick up rooms reports and keys to assigned areas daily. All keys must be signed out and signed back in at the end of your shift
• Always be cautious not to make excessive noise in the hallways
• Attend and participate in morning meetings
• Clean rooms according to established procedures

o Check-out’s will be done first except in special circumstances

o Be mindful of Do Not Disturb Signs

• Always knock and announce yourself before entering a room
• Place work orders (maintenance tickets) as necessary
• Observe precautions required to protect hotel and guest property. Report any damage, theft and found articles to Supervisors

o Turn in lost and found daily

• Responsible for keeping the housekeeping carts and closets cleaned and stocked daily
• Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.

o Never mix chemicals

o Always ensure to use the proper labeled bottle when replenishing

• Bring any unsafe or unsanitary conditions to the attention of a Supervisor immediately
• Never let someone unauthorized into a room. You can always refer them to the front desk
• Always check with a supervisor for additional duties to be completed after you have finished your rooms

GENERAL RESPONSIBILITIES:

• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel
• Be informed about daily operations
• Check with your immediate supervisor for additional information
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
• Develop knowledge about frequent guests and their special requests and needs
• Be familiar with cultural differences in order to meet all different customer needs
• Be able to work according to budget; keep constant eye on staffing level and control costs
• Be knowledgeable about etiquette and protocols
• Be familiar with all emergency plans and be able to act upon them
• Have a good knowledge about the city and local attractions
• Report any unusual occurrences immediately to a Supervisor
• At all times strive to represent Marriott in the most professional, courteous manner
• Other duties as assigned