Dispatch - Operations Service Representative - Cabool

Job Summary:  The Operations Service Representative is responsible for evening and overnight dispatch traffic management in the Central Dispatch operations.  It is responsible for coverage of a wide range of responsibilities for departments that are closed including maintenance breakdown and compliance.   Essential Job Functions: Take loaded call information and overflow from dispatch Quickly assess and resolve operational challenges, deviations from plan, unexpected issues that arise  Collaborate with field personnel, supervisors to find solutions to problem solve issues Communicates the various issues and resolutions to team members Ensures drivers are following load assignments to local destinations. Communicate load ETA. As needed monitor and schedule drivers in real time, based on changing conditions and selects most efficient routes Correctly, accurately and timely enters load information into TMW and sends trips to drivers over Peoplenet. Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally. Assist drivers with Peoplenet electronic logs Data entry into various systems  Answering phones in a professional manner Interaction with employees, customers, and the public in a courteous and professional manner, addressing inquiries, provide updates and ensure customer satisfaction. Handle complaints and concerns with empathy and seek resolutions that align with standard operating procedures and company policy Flexibility in working various shifts including nights, weekends, and holidays Qualifications: High School Diploma or general education equivalent. Valid Driver’s license in state of residency with acceptable driving record Must be able to pass Department of Transportation alcohol and drug screen Advanced proficiency in basic computer skills including Microsoft Office applications and Google Workspace Excellent verbal and communication skills; is capable of explaining procedures in writing, verbally,and over the phone The ability to independently make accurate decisions and analyze risk Ability to multitask in a fast paced environment. Basic understanding of geographical areas and mapping programs to facilitate efficient routing. Preferred: Prior experience in dispatching, logistics, or transportation industry