What are the responsibilities and job description for the Dispatcher position at We Care Daily Clinics?
Dispatcher
The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner.
Under general supervision, the Dispatcher performs transportation scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public.
We Care Daily Clinics’ mission is to meet patients where they are and facilitate services for them. We adhere to a harm reduction model, that values medication assisted treatment and prefers it as a method of addressing opioid addiction. We Care Daily Clinics believes that every patient deserves to be treated with respect, compassion, and dignity.
Responsibilities:
- Receive, relay and/or transmit dispatch for public transportation in the most efficient and timely manner.
- Maintain a log of radio transmissions, telephone calls and other pertinent information and facts.
- Maintain reports from transportation drivers.
- Reconcile bus fare monies with driver’s receipt and trip sheet reports.
- Prepare and type reports upon request.
- Maintain strict confidentiality in building security system.
- Anticipates weather complications along routes and at the drivers' destinations; communicates delays and route changes, as necessary
- Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed
- Maintains and reviews billing and operation records; monitors daily logs and cameras for errors and/or compliance violations
- Monitors drivers' working hours to ensure compliance with federal and state laws and regulations
- Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met
- Prepare reports as instructed for review
- Obtain bi-monthly fuel inventories
- Ability to work weekends/extended hours on rotation
- Performs other related duties as assigned
Position Requirements:
Education:
High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.
Experience:
Six months previous experience in operation of radio communication equipment, up to 3 months driving experience and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.
Additional:
- Ability to manage your time efficiently.
- Work well when supervisors are not present.
- Candidates shall be subject to all applicable regulations, alcohol testing and employment will be contingent on the results of said testing.
- Must successfully pass a background investigation and a reference check with previous employers.
- Must possess or have the ability to possess and maintain First Aid and CPR Certification.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.
