What are the responsibilities and job description for the Online Support Technician position at Weber State University?
Position Details
WSU's Commitment to Diversity
Weber State University is an Equal Opportunity Employer committed to creating an inclusive environment by welcoming all individuals, including culturally diverse staff, faculty, and student body. WSU values every individual by embracing all identities through the promotion of belonging, creativity, and uniqueness. We strive to create environments which are welcoming, inclusive, and equitable for all. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title
Online Support Technician
Requisition Number
H00531P
Position Category
Hourly/Work Study
Campus Location
Weber State University - Ogden, UT
Hours per week
20
Months per year
12
Alternate work schedule
Pay Grade
Salary
Hourly Pay Rate
$ 12.00
FLSA
Job Summary/Basic Function
This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.
Required Qualifications
Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)
Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.
Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.
Preferred Qualifications
Prefer past customer service experience and excellent computer troubleshooting skills.
Experience as an online student.
Familiarity with issues common to Internet browsers.
Experience as an online student.
Familiarity with issues common to Internet browsers.
Background Check?
No
Posting Detail Information
Job Open Date
04/02/2024
Review Date
04/04/2024
Job Close Date
07/31/2024
Open Until Filled
Quick Link for Direct Access to Posting
https://jobs.weber.edu/postings/6729
Notes to Applicant
To apply, complete the online application, attach a resume, and a cover letter.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.
The screening of applicants will begin immediately.
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.
ADA Essential Job Function
ADA Essential Job Function
Physical Activity of this position
Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Physical Requirements of this position
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.
Visual Acuity Requirements including color, depth perception and field of vision.
Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position.
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
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