Inbound Manager

Job Summary

As the Inbound Manager, you will play a major role in shaping the future of our newest and most advanced Distribution Center in Hagerstown, Maryland. At 1.2 million square feet, this isn’t just a warehouse. It’s a launchpad for big ideas, bold leadership, and building something amazing from the ground up. We are in the early phases of bringing this operation to life, and we are looking for someone ready to roll up their sleeves, set the tone, and build a high-performing team from day one.

You will lead the receiving department, keeping things running smoothly as inventory flows in, from unloading trucks to QA checks to put-away. Accuracy is key, and you will partner with procurement to tackle any hiccups with vendors or carriers. Your day-to-day includes collaborating across shifts and departments to make sure everyone is on the same page and working toward the same goals.

This role is perfect for someone who is a natural problem solver, thrives in fast-paced environments, and knows how to bring people together. If you are excited about leading a team, building processes, and making a big impact, this is your chance to be part of something big.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Manage the day-to-day operations within the receiving department, including appointment scheduling, the unloading of import containers and domestic trailers, the systematic check-in and accuracy verification of inventory, and the storage of product ready for the shipping department.
• Train, coach, develop and hold accountable employees to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
  
  

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
  
  

Leadership

• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
  
  

EDUCATION And/or EXPERIENCE

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with receiving and inventory management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.
  
  

Knowledge, Skills, & Abilities

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.
  
  

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.
  
  

Experience

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with receiving and inventory management preferred.
• Experience working in a distribution environment preferred.
  
  

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

May require occasional travel to other facilities within the region.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices