• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Who We Are 

What You Get To Do

The Position- District Manager 

• Self-confident, coachable and able to coach others.
• Optimistic in the opportunity to succeed and persistent in your pursuit.
• A self-starter - takes initiative and needs little supervision.
• Unwavering work ethic, integrity and sense of accountability.
• Demonstrated success in delivering on expectations and in achievement of goals.
• Ability to perform effectively in a fast-paced environment with frequent changes.
• Ability to resolve conflicts and overcome objections.
• Effective verbal, written, and interpersonal skills - can effectively and respectfully communicate within every level at a company.
• Ability to efficiently interact face to face with clients. Comfortable working with onsite management end users/ decision influencers 
• Customer service experience and/or strong customer service focus.
• Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
• Works well as part of a team.
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
• Proven experience as an Operations Manager or equivalent position is a plus
• Excellent organizational and leadership abilities.
• Knowledge of handling personnel including hiring, interviewing, and terminating.
• Flexibility to work and/or be available during day and night hours depending on business needs.
• Ability to work outdoors and work/drive in changing weather conditions.

• Manage up to 20 apartment communities and provide direction and oversight for up to 15-20 service team members providing collections on assigned communities. 
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in accordance with employment laws
• Ensures customer requirements are met in a timely manner.
• Help ensure client satisfaction through in-depth selection and supervision of  Service Team Members over each community 
• Ensure contract expectations and performance by setting clear expectations of operational execution and monitoring of the service at assigned clients.
• Oversee customer support for assigned communities and organize them to enhance customer satisfaction.
• Review and adhere to operational budgets to promote profitability
• Complete required administrative and operational functions for executive management.Promotes and enforces safety within  district 
• Report directly to the Region Manager and works in partnership with sales
• Other duties as assigned.
• If necessary, cover open communities while hiring new personnel or the assigned STM becomes available to retake his/her duties.

• Manage Service Team Members within the assigned district 
• Hire, train, coach current and new service team members 
• Client Service Support (visit clients to ensure service team members are performing their duties at a high level). 
• Respond to issues in a timely manner
• Manage current time tracking and reporting software used in nightly service
• Service Team Member visits on a consistent basis to ensure proper collection procedures, compliance, and attire 
• Assist in receiving, and transporting trash cans to new or existing clients
• Administrative work associated with the position.

• Frequently required to stand, walk and climb stairs.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally required to taste or smell.
• Occasional exposure to wet and/or humid conditions (non-weather).
• Occasional exposure to outside weather conditions.
• Occasionally exposure to extreme heat or cold (non-weather).
• The employee must occasionally lift and /or move more than 25 pounds.

• Minimum of high school diploma/GED. Bachelors or Associates degree preferred.
• Prior leadership experience with a minimum of 2   years in previous management positions.
• Basic knowledge of handling personnel including hiring, interviewing and terminating.
• Customer service experience and/or strong customer service focus.
• Strong verbal and written communication skills.
• Ability to professionally and efficiently interact with clients face to face 
• Strong interpersonal skills including ability to build rapport and solve challenges. 
• Ability to perform effectively in a fast-paced environment with frequent changes 
• Flexibility to work and/or be on call during the day and night hours depending on business needs.
• Ability to occasionally work outdoors and work/drive in changing weather conditions.
• Ability to handle climbing stairs and walking over distances 
• Ability to competently operate a motor vehicle 
• You must have a clear Drivers’ License in good standing and ability to drive your own vehicle on company business.