What are the responsibilities and job description for the Administrative Support Specialist position at Well Care Home Health, Inc.?
The Administrative Support Specialist serves as a critical position providing administrative support to the Home Health branch and its clinical teams to ensure continuous flow of operations. Is cross trained to provide fill-in support for the following administrative roles: Team Assistant, Medical Records Specialist, and Office Assistant in event of callouts, PTO, or partial shifts. Maintains medical supply inventory and distribution. Point of contact for fleet vehicle maintenance and distribution. Will be assigned and asked to complete special projects in support of clinical operations. Must work independently and manage multiple deadlines, simultaneously. Must have demonstrated proficiency in MS Office, customer service, and phone etiquette. EMR (electronic medical record) experience preferred. Performs other duties as assigned.
PRIMARY JOB DUTIES
1. Provides back-up coverage and support for the Home Health administrative team, ensuring continuous operational flow.
2. Maintains inventory of medical supplies and personal protective equipment (PPE); manage associated supply costs, coordinating with suppliers.
3. Compiles, distributes, and assists in replenishment of clinical supply/trunk kits; performs annual car/trunk kit checks; check-in supplies.
4. Coordinate with external organizations and suppliers.
5. Acts as point of contact for fleet management, including the maintenance, distribution, and receipt of company fleet vehicles.
6. Organizes and performs work effectively and efficiently.
7. Maintains HIPAA privacy standards and promotes customer satisfaction.
8. Effectively demonstrates the mission, vision, and values of the Agency daily.
JOB SPECIFICATIONS
1. Education: High school graduation.
2. Licensure / Certification: None required.
3. Experience: Two years work experience in an office setting, medical office setting is preferred. Medical terminology, computer skills/knowledge, word processing.
4. Essential Technical Skills: Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams), email, command of English and grammar functions. Strength in medical terminology is preferred.
5. Interpersonal Skills: Excellent interpersonal skills required. Teamwork and communication skills essential. Demonstrates excellent customer service skills.
6. Essential Physical Requirements: Long periods of sitting for phones and data entry; walking, lifting up to 50 lbs., carrying files/items, reaching.
7. Essential Mental Abilities: Must be able to prioritize, good organizational skills. Ability to concentrate with larger volumes of phone calls, good judgement, ability to follow procedures, ability to work independently and with interruptions.
8. Exposure to Hazards: Office environment, toner for office machines, high pitch of printers. Long periods of computer work and phone work which may require the use of a headset.
9. Other – Hours of Work: Monday – Friday, holidays on-call if needed. Overtime may be required during peak workloads or increased volume.
10. Must have a valid North Carolina driver’s license and an operational vehicle.
